• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Photoshop Elements 2024 won't install on PC: Error Code 16

Community Beginner ,
Sep 29, 2024 Sep 29, 2024

Copy link to clipboard

Copied

I have a new laptop running Windows 11.  I decided it was time to upgrade to a new version of Photoshop Elements and just purchased.  I can't finish the installation because of Error code 16.  I have done an uninstall and reinstall, also tried re-booting, and get the same error.  Any ideas? 

Screenshot 2024-09-29 174528.png

TOPICS
Download and install , Problem or error

Views

292

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Sep 30, 2024 Sep 30, 2024

Thanks again for your assistance.  I ended up chatting with support and found out that my new laptop runs on Snapdragon processor (that Best Buy just sold me as being fabulous!) but Photoshop Elements is only compatible with Intel processors so I'm out of luck. 

Votes

Translate

Translate
Community Expert ,
Sep 29, 2024 Sep 29, 2024

Copy link to clipboard

Copied

Try these:

https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

 

If those don't work, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 29, 2024 Sep 29, 2024

Copy link to clipboard

Copied

Thanks for your response! I went through the steps in the link and the same error message appears.  This was a download version of PS Elements and not a subscription.  Is this still considered a Creative Cloud App? 

 

My other problem is that going through the chatbot, it says: To continue with agent assistance, please sign in with an active plan. I found no record of an active plan linked to xxx (email address).  I don't have a subscription but that is the account where I made the software purchase.  I'm feeling so stuck.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 30, 2024 Sep 30, 2024

Copy link to clipboard

Copied

quote

This was a download version of PS Elements and not a subscription.  Is this still considered a Creative Cloud App? 


By @erica_9158

 

It's not a CC app, but it still applies.

 

quote

My other problem is that going through the chatbot, it says: To continue with agent assistance, please sign in with an active plan.


By @erica_9158

 

Sign in to your Adobe account and then access the chat.
You should receive support for PSE 2024.

If you can't get chat, use the X option.

 X (was Twitter):
https://twitter.com/adobecare

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 30, 2024 Sep 30, 2024

Copy link to clipboard

Copied

LATEST

Thanks again for your assistance.  I ended up chatting with support and found out that my new laptop runs on Snapdragon processor (that Best Buy just sold me as being fabulous!) but Photoshop Elements is only compatible with Intel processors so I'm out of luck. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines