Photoshop Elements 2025 - Beyond Frustrated

Report · Aug 11, 2025

When I add photos to the Organizer, I usually edit them. When I try to saved the edited version and choose Save As, I get a warning that it has to be saved as a copy. If I do that, I get two copies of the edited version in the Organizer. I don't want two copies, actually three since the original is also there. So, I try to delete one of the copies. Both copies are deleted, and I'm back to the beginning again.

I've used Photoshop for years, and it worked well until this version. I didn't want to buy it, but had to since my last version is no longer compatible with the latest Mac OS. Plus, I'm now stuck with a subscription instead of owning the version I just bought.

I did a chat with an agent on Friday, August 1. He couldn't explain or resolve my problems, so after an hour, he said he'd have a "senior agent" call me on Monday, August 4 at 1:00 pm. I waited all afternoon on Monday for the call, postponing other things to be a available. The call finally came on Wednesday, August 6 at 9:00. At that time, I was in a meeting and not at my computer, so I asked the caller to call again that afternoon at 2:00. The call came at 5:00 when I was again unavailable, so the call went to voice mail.

Fast forward to Friday, August 8. I initiated another chat with an agent, explained the issues again, and asked to be transferred to a senior agent. The person I chatted with PROMISED I would get a call today, Monday, August 11 at 9:00 am my time. Again, no call. This has been eleven days of frustration. The old Photoshop worked well. Now I have a subscription I don't want, a program that doesn't work as well as the old one, and zero help from customer service. There is no way to email customer service to discuss the lack of customer service in returning calls, so I am posting here. Maybe someone who cares will actually see this and contact me.

Report · Aug 11, 2025

I can only imagine how frustrated you must be! Perhaps there was some confusion over time zones?

I know nothing about Macs, so I am going to ping @Jeff Arola, another Community Expert who may be able to offer some advice. In the meantime, please tell us what boxes you have checked in the Save As dialog.

Also, what is the format of your original file? And what format are you saving the edited files in? If your original file is a raw file, the original will be saved as is regardless of what other copy you make. So, if you are saving the raw file as a jpeg or psd file, there will be two copies of the image. If you save it as a copy, a third image will be saved. Without knowing more, that is the only explanation I can offer.

Report · Aug 12, 2025

Thank you for taking the time to reply. I had an email confirmation of the time for yesterday's phone call.... 9 AM Eastern time USA. It's now 7 AM the next day and still no call. When I do the Save As, the boxes I click are "Include in the Elements Organizer" and "Embed Color Profile: Display P3."

The original format varies. It's usually either a jpg or an HEIC. I'm saving the files as jpgs. Thanks again for replying.

Report · Aug 12, 2025

I've tried to replicate your issue here on macOS Sequoia 15.6 with PSE 2025, but alas no luck so far.

Do you have Save in Version Set with Original checked in the Save As dialog?

Report · Aug 12, 2025

In the Photoshop Elements Organizer preferences do you have anything under Auto Sync checked?