Photoshop Elements 21 registeration

Community Beginner ,
Jul 21, 2021 Jul 21, 2021

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I put in the serial number for Photoshop Elements 21 that I purchased and installed yesterday and it shows that I registered my old version 19. Now I can't get any help for version 21. How do I fix this?

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Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

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You need to contact Adobe.

1. On this link, scroll down to "Contact Us" and try to initiate a chat session

Adobe Photoshop Elements Learn & Support

2.If you prefer, call Adobe

Reach us by phone (adobe.com) 

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Community Beginner ,
Jul 21, 2021 Jul 21, 2021

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I tried initiating a chat session and calling Adobe without any success. When I registered and input the serial number for  version 20 that I purchased yesterday (Amazon),  the page is showing the serial number attached to my old version 19.  So I can't call because I don't have a recent purchase showiing. Any help you can provide is very appreciated.

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Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

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I take it that you are sure that you did not enter a redemption code.

Did you contactAmazon?

If Amazon can't help, I would call Adobe again and ask to speak to a supervisor.

This is a user-to-user forum and the servers are under control of Adobe.

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Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

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Hi Kathy,

 

You're confusing the product name - which is Adobe Photoshop Elements 2021 - with the version number - which is 19.0 🙂

 

Not your fault - marketing departments like products with years in their names, and software engineers like numbers with decimal points 🙂

 

If you go to your Adobe Account products page it should look something like this:

 

Screenshot 2021-07-22 002227.jpg

 

 

 

Hope that helps 🙂

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Advocate ,
Jul 21, 2021 Jul 21, 2021

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Just like what Phil said:  Adobe stopped using version numbers and started using the year "Phtoshop elements 2021" a few years ago.  The latest version (PSE 2021) is actually version # 19.

Version #20 will be called "Adobe Phtoshop Elements 2022" if the naming convetion stays the same. 2021-07-21_183213.jpg

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