Photoshop Elements 7

Report · Dec 16, 2016

I have had to replace my computer and am trying to reload Adobe Photoshop Elements - although I have my serial number and account number it does not recognise the serial number.

I purchased it and have been using is continuously since - why will it not allow me to reload the programme.

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Moved from Comments forum to specific Program forum... Mod]

Report · Dec 16, 2016

Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

-and more help in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

Also, IF Windows 10... Owners of old programs simply have problems with Windows 10... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Microsoft changed their operating system and THAT is why your old program won't work, not because of anything Adobe did... Also... every time Microsoft issues a Win10 update, there is the risk that an old program that HAS been working after the initial Win10 upgrade will STOP working... bottom line, old programs require a matching old operating system

An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

Report · Dec 16, 2016

And another note that may apply, depending on the date of your version

CS2 + Acrobat 7 + Audition 3 (AND EARLIER) Activation Server is gone, so read below

https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html?promoid=19SCDRQK

You MUST use the special version and serial number on the page, not your original disc or serial number

Report · Jan 20, 2017

Hi,

Sorry for the incovenience. Is your issue resolved now?

Regards,

Shivani