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photoshop elements and premiere elements in a loop on start up

New Here ,
Nov 30, 2021 Nov 30, 2021

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I paid for the two software packages to be installed on the new PC in 2020and they were registered.   

 

Not used them for a while and recently tried to open photoshop elements.

 

Now the splash window tells me I need to sign in, I click that "the sign in now" button and it tells me an update is required and goes back to the sign in screen.

 

When I log into my accouint I am informed that I can continue with these Adobe features for nearly £40 a month.

 

Looks like my software has been deactivated and it is a rip off.

 

Prove me wrong - - - can I still use the 2020 elements?

TOPICS
Crash or freeze , Problem or error , Windows

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Advisor ,
Nov 30, 2021 Nov 30, 2021

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some screenshots of all this sure would help....

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Adobe Employee ,
Dec 06, 2021 Dec 06, 2021

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Hi,

 

There was a change in this, you can still use Adobe Elements 2020, can you please check if any of the solutions mentioned here works for you: https://helpx.adobe.com/photoshop-elements/kb/update-required.html

 

In case if not, please do share some screenshots and steps, which can help to understand the issue more in detail.

 

Regards

Vipin

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New Here ,
Dec 06, 2021 Dec 06, 2021

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below is the sequence when i try to open photo editor, on the last screen which ever option I select the dialog disappears and I am back to the main elements screen.

 

1 2021-12-06.png1 -2021-12-06 (1).png2-2021-12-06 (2).png3-2021-12-06 (3).png3-2021-12-06 (4).png

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Adobe Employee ,
Dec 06, 2021 Dec 06, 2021

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Hi,

 

Thanks for sharing the screenshots and steps in details, Please follow the below steps:

 

1. Download the following file: https://prdl-download.adobe.com/Framemaker/428037A8066D4558A7EF7D7D06CB5B72/1600836995996/AASIapp.ex...

2. Copy (and overwrite) the extracted executable to the following location: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7

 

Now try to again launch and see if you still face the same error.

 

Regards,

Vipin

 

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