Photoshop Elements and Premiere Elements unable to activate

[herveg30161200]

Following a computer crash, I reloaded Photoshop Elements and Premiere Elements 2018 from my Adobe account. when I want to open it, they asked to connect to my Adobe account, and there I am unable to do so. Can you help me solve this problem. Thank you.

[Akash Sharma]

Hi there,

Sorry that Photoshop Elements and Premiere Elements is not getting reinstall on your computer that recently crashed.

It seems like your computer is not reaching Adobe servers for the product activation. I'd recommend that you checkout the steps mentioned in this article https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and let us know if that helps.

Thanks,

Akash