Photoshop Elements crashes when moving folders

[anton_404]

Hi together,

my Photoshop Elements 13 nearly everytime crashes when I move a folder to another drive (using Organizer).

Does anyone have this problem too?

Is it fixed with newer versions?

Best regards

Anton

[MichelBParis]

anton_404 wrote:

Hi together,

my Photoshop Elements 13 nearly everytime crashes when I move a folder to another drive (using Organizer).

Does anyone have this problem too?

Is it fixed with newer versions?

Best regards

Anton

Please describe your situation with more details:

- your OS version

- the kind of other drive (internal, external, formatting, permissions...)

- the 'crash': do you get error messages, does Element 'freeze', aborts the process or quits abruptly...

- does the process start and abort later?

- how big are the folders you are moving?

Moving folders to another drive is a very common task and certainly not a version problem. The answer will be in your own hardware and OS setup, I'm afraid...

[anton_404]

Windows 10

Moving from one internal drive to another (physical different) physical drive

Crash: Photoshop Freezes --> Windows suggests to restart program

Folder size: ~1-5GB

My computer ist running very stable. I have no hardware related problems.

[MichelBParis]

anton_404 wrote:

Windows 10

Moving from one internal drive to another (physical different) physical drive

Crash: Photoshop Freezes --> Windows suggests to restart program

Folder size: ~1-5GB

My computer ist running very stable. I have no hardware related problems.

Probably not your case, but I think it may be worth mentioning that moving big folders is a long task without any visual feedback from the organizer; you don't know what is going on, no progress bar... The task manager may even say the process does not respond while it is effectively running.

First a simple troubleshooting step: try moving a small folder as a test.

Then a workaround.

- with the explorer, copy your folder tree to the new drive

- rename the master folder to be moved

- run the 'reconnect' function and navigate to the new location

- if that works, delete the old folder from the original drive.

(you can salso try that with a smaller test folder, no risk).