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Photoshop Elements crashing at the loading page.

New Here ,
Dec 09, 2019 Dec 09, 2019

Hi 

 

My photoshop elements keeps crashing when i try to open photo editor,  it opens the load page and then i get stuck on Adding extensions.........Multiprocessor Support.

 

I've tried uninstalling and then installing again but it keeps getting stuck and i have to go into force quit, when i gointo force quit it then says that the application in not responding.

 

I fon't know what to do.

TOPICS
Crash or freeze , Download and install , Mac , Performance , Problem or error
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LEGEND ,
Dec 09, 2019 Dec 09, 2019

This is often hardware/system related. Do you have more than one GPU e.g. Nvidia/AMD graphics card & driver together with an internal GPU?

If so have you tried disabling one or the other?

It may help if you let us know your system specs.

 

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Adobe Employee ,
Dec 09, 2019 Dec 09, 2019
LATEST

Hello,

 

Could you please try the steps mentioned in this article? Let me know if the application crashes even after following the suggested steps.

 

Thanks,

Medha

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