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Photoshop Elements crashing when trying to crop.

New Here ,
Feb 26, 2024 Feb 26, 2024

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Photoshop Elements 2021 is crashing when attempting to crop an image. This problem has just developed suddenly, as it started happening mid-February 2024. Tech support recommended I upgrade to the latest version of Photoshop Elements. I downloaded the trial version, and the 2024 version is also crashing when attempting to crop an image. Is anyone else having this problem? Has anyone determined a fix? I am running on Windows 11 Home Edition.

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Crash or freeze , Problem or error , Windows

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Community Expert ,
Feb 26, 2024 Feb 26, 2024

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If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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Mentor ,
Feb 26, 2024 Feb 26, 2024

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This is the studio driver I installed recently for my RTX 3060-- which is the best video card I've ever owned.   I assume the studio driver for other cards is the the same version# or very simliar. 

I learned recently that video card drivers are not part of the OS--- the last few studio drivers I've updated I've done so while editing things in photoshop and PSE at the same time (maily justto see what happens when doing so)- my screen goes blank for a second during the update, and that's it. 

2024-02-24_092229.png

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