Photoshop Elements discontinued

[gudrun_1486]

I purchased Photoshop Elements 2019 and have been using it on a Windows computer for a number of years. Suddenly it won't work. When I try to launch it, I get a message that I have to update my Adobe software, my operating system and my web browser. However, Photoshop Elements is supposed to be perpetual, so I do not understand why I would have to do this. Also, my computer is old, so updating the OS is not an option. Any solutions?

[Peru Bob]

See if this helps:

https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html

[gudrun_1486]

Thank you for your answer! I have tried to follow the instructions. But I no longer have Internet Explorer, I have Edge, and I can't find where to find the relevant changes. Downloading the latest version of the app would mean that I have to make a new purchase, which I try to avoid, since what I have already purchased is supposed to be perpetual. When it comes to the registry entries, I don't see anything about Photoshop Elements.

[Jeff Arola]

I would try the offline activation:

https://helpx.adobe.com/photoshop-elements/using/activate-offline.html?x-product=Helpx%2F1.0.0&x-pro...

[gudrun_1486]

Thank you for your suggestion! However, I already tried that, and it didn't work.

[gudrun_1486]

I now also tried uninstalling and reinstalling the software while offline, but no change. It won't "take" the serial number, it just goes back to asking again.

[Jeff Arola]

What version of Windows are you using?

[gudrun_1486]

Windows 10.

[dean_2985]

I've got the same problem ... i bought Photoshop Elements 2020 in the box ... and i'm getting the same messages when i try to launch the porogram.