Photoshop Elements Editor won't start on my Mac

[oliverb66391370]

New MacBook Air, installed Photoshop Elements 2022 Version 20.0 ....... and it won't start. It immediately crashes upon clicking the icon.
Yup I've tried all the rebooting, uninstalling and re-installing. 
Anyone?

Dying to know. 

Cheers, O.

[Peru Bob]

Is there an error message?

If so, what exactly does it say?

[oliverb66391370]

Alas no. The icon in the dock barely bounces once and then nothing happens. 

[Glenn 8675309]

Your OS is more than likely too new for your version of PSE.  Adobe won't issue any updates for older versions- your version is considered "legacy" software now. 

Here is a link to a 7 day free trial of pse 2025:

https://www.adobe.com/products/photoshop-elements/free-trial.html

[oliverb66391370]

Ok ... but it still works on my previous Macbook which is running the exact same OS ... ?

[Glenn 8675309]

Since you haven't told us what version your os is I had to make a educated guess.   OS15.2- sequoia is the latest version.  What version do you have?-- the number part- like "15.2"

[oliverb66391370]

Both laptops (the new one - where PS doesn't work - and the old one - where it does) are running Sequoia 15.1.1

(Thanks btw for keeping with me haha.)

[Glenn 8675309]

• Open Finder and navigate to: ~/Library/Preferences/Adobe Photoshop Elements [version number].plist. 
• Move this file to the Trash and then relaunch Photoshop Elements.

[oliverb66391370]

Thanks. Alas I now get this message: 

Please uninstall and reinstall the product.

If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 11
I've uninstalled and reinstalled and I get the same message. Just wasted 20mins chatting to Adobe's chatbot which obviously wasn't a help haha. 

[Glenn 8675309]

Type AGENT in the chat box, no more, no less, Just AGENT