Photoshop Elements/Organizer 13 - Problems with web gallery, no connection to internet

New Here ,
Aug 03, 2017 Aug 03, 2017

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Hello there,

i want to create a private web gallery using Photoshop Elements' Organizer, but everytime i choose my pictures and try to share via private gallery, a message apears which says that i don't have the firewalls open for Organizer and/or that i don't have any internet connection at all.

I opened connection ports for both Elements and Organizer, but no results, and yes, internet is always active

Does anybody have a clue what to do about this problem?

Thanks in advance, and sorry for my english, its not my native language

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Adobe Employee ,
Aug 03, 2017 Aug 03, 2017

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Please try out the solution mentioned at Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Thanks,

Arshla

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New Here ,
Jan 14, 2022 Jan 14, 2022

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Hi, might be a clue? I finally found out the cause of Elements Help Menu not rcognising any internet connection! I spotted a program in the Windows Start Menu called Adobe Help which was installed along with Adobe Web Premium CS5.5 years ago. 

If you find you also have this program you could launch it, then click Edit/Preferences/General Settings and find the heading "Display Local Help content only:" and change it from YES to NO.  After doing this, Elements help menu works fine and so does Acrobat Reader's Help link.
The several Adobe Support I communicated with, didn't seem to know this, but I have now let them know.

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