Photoshop Elements Organizer crashes on importing

[Octavian-Codrut]

This is the first time I am trying to use Photoshop Elements. I am trying to import a folder with pictures on my Windows PC. This is the crash report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Elements Organizer" applicationVersion="24.0.0.0" build="24.0 (20240531.Git.master.e2ec2d0)" source="Windows-Client" crashType="n/a">
<time year="2024" month="8" day="18" hour="15" minute="44" second="2" timeoffset="60" timezone="W. Europe Summer Time"/>
<user guid="a717ee35-a54e-4750-a37d-fb9082c8b492"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="de-CH" ram="65254" machine="Intel(R) Core(TM) i7-14700F" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="28" cpuType="8664" cpuFreq="2112 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3050 OEM" description="NVIDIA GeForce RTX 3050 OEM" driverDate="20240601000000.000000-000" driverVersion="32.0.15.5599" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2508&#38;SUBSYS_C97C1028&#38;REV_A1&#92;4&#38;105DFA6F&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000140EAF6A3">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000140EAF6A3" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="1" address="0x0000000140EAEB5D" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="2" address="0x0000000140EA861A" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="3" address="0x0000000140F19BFE" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="4" address="0x0000000140E73460" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="5" address="0x0000000140E736CE" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="6" address="0x0000000140E73A89" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="7" address="0x0000000140F1E7E5" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="8" address="0x0000000141355FC3" symbolname="getRIM2"/>
<stackStatement index="9" address="0x0000000140FAA9DC" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="10" address="0x0000000140FA9BA4" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="11" address="0x0000000140FA9785" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="12" address="0x0000000140FA9EBD" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="13" address="0x0000000140F14847" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="14" address="0x0000000140D80204" symbolname="terminateICI"/>
<stackStatement index="15" address="0x0000000140DD6540" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="16" address="0x00007FFE6AE12CA7" symbolname="QObject::qt_static_metacall"/>
<stackStatement index="17" address="0x00007FFE6A095DDF" symbolname="QAction::activate"/>
<stackStatement index="18" address="0x00007FFE6A1EBFE8" symbolname="QMenu::actionGeometry"/>
<stackStatement index="19" address="0x00007FFE6A1EBDC3" symbolname="QMenu::actionGeometry"/>
<stackStatement index="20" address="0x00007FFE6A1F15A1" symbolname="QMenu::mouseReleaseEvent"/>
<stackStatement index="21" address="0x00007FFE6A0C7AD2" symbolname="QWidget::event"/>
<stackStatement index="22" address="0x00007FFE6A1ED587" symbolname="QMenu::event"/>
<stackStatement index="23" address="0x00007FFE6A0A4970" symbolname="QApplicationPrivate::notify_helper"/>
<stackStatement index="24" address="0x00007FFE6A0A2890" symbolname="QApplication::notify"/>
<stackStatement index="25" address="0x0000000140C87D8F" symbolname="std::allocator&#60;char&#62;::max_size"/>
<stackStatement index="26" address="0x00007FFE6ADF379A" symbolname="QCoreApplication::notifyInternal2"/>
<stackStatement index="27" address="0x00007FFE6A0A5B75" symbolname="QApplicationPrivate::sendMouseEvent"/>
<stackStatement index="28" address="0x00007FFE6A0EFEFA" symbolname="QSizePolicy::QSizePolicy"/>
<stackStatement index="29" address="0x00007FFE6A0EE4BE" symbolname="QSizePolicy::QSizePolicy"/>
<stackStatement index="30" address="0x00007FFE6A0A4970" symbolname="QApplicationPrivate::notify_helper"/>
<stackStatement index="31" address="0x00007FFE6A0A39F3" symbolname="QApplication::notify"/>
<stackStatement index="32" address="0x0000000140C87D8F" symbolname="std::allocator&#60;char&#62;::max_size"/>
<stackStatement index="33" address="0x00007FFE6ADF379A" symbolname="QCoreApplication::notifyInternal2"/>
<stackStatement index="34" address="0x00007FFE685F3339" symbolname="QGuiApplicationPrivate::processMouseEvent"/>
<stackStatement index="35" address="0x00007FFE685DECC0" symbolname="QWindowSystemInterface::sendWindowSystemEvents"/>
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<stackStatement index="38" address="0x00007FFE6ADEFBCC" symbolname="QEventLoop::exec"/>
<stackStatement index="39" address="0x00007FFE6A1EDAC0" symbolname="QMenu::exec"/>
<stackStatement index="40" address="0x00007FFE6A1ED85B" symbolname="QMenu::exec"/>
<stackStatement index="41" address="0x00007FFE6A1FEEC2" symbolname="QPushButton::~QPushButton"/>
<stackStatement index="42" address="0x00007FFE6AE12CA7" symbolname="QObject::qt_static_metacall"/>
<stackStatement index="43" address="0x00007FFE6A16F321" symbolname="QAbstractButton::clicked"/>
<stackStatement index="44" address="0x00007FFE6A16FD67" symbolname="QAbstractButton::mousePressEvent"/>
<stackStatement index="45" address="0x00007FFE6A0C7ABC" symbolname="QWidget::event"/>
<stackStatement index="46" address="0x00007FFE6A0A4970" symbolname="QApplicationPrivate::notify_helper"/>
<stackStatement index="47" address="0x00007FFE6A0A2890" symbolname="QApplication::notify"/>
<stackStatement index="48" address="0x0000000140C87D8F" symbolname="std::allocator&#60;char&#62;::max_size"/>
<stackStatement index="49" address="0x00007FFE6ADF379A" symbolname="QCoreApplication::notifyInternal2"/>
<stackStatement index="50" address="0x00007FFE6A0A5B75" symbolname="QApplicationPrivate::sendMouseEvent"/>
<stackStatement index="51" address="0x00007FFE6A0F053A" symbolname="QSizePolicy::QSizePolicy"/>
<stackStatement index="52" address="0x00007FFE6A0EE4BE" symbolname="QSizePolicy::QSizePolicy"/>
<stackStatement index="53" address="0x00007FFE6A0A4970" symbolname="QApplicationPrivate::notify_helper"/>
<stackStatement index="54" address="0x00007FFE6A0A39F3" symbolname="QApplication::notify"/>
<stackStatement index="55" address="0x0000000140C87D8F" symbolname="std::allocator&#60;char&#62;::max_size"/>
<stackStatement index="56" address="0x00007FFE6ADF379A" symbolname="QCoreApplication::notifyInternal2"/>
<stackStatement index="57" address="0x00007FFE685F3339" symbolname="QGuiApplicationPrivate::processMouseEvent"/>
<stackStatement index="58" address="0x00007FFE685DECC0" symbolname="QWindowSystemInterface::sendWindowSystemEvents"/>
<stackStatement index="59" address="0x00007FFE6AE3C844" symbolname="QEventDispatcherWin32::processEvents"/>
<stackStatement index="60" address="0x00007FFE7C7436A9" symbolname="qt_plugin_query_metadata"/>
<stackStatement index="61" address="0x00007FFE6ADEFBCC" symbolname="QEventLoop::exec"/>
<stackStatement index="62" address="0x00007FFE6ADF2764" symbolname="QCoreApplication::exec"/>
<stackStatement index="63" address="0x0000000140C5B0C9" symbolname="std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62;::insert"/>
<stackStatement index="64" address="0x0000000141758727" symbolname="Utils::FileUtils::DeleteDirectoryAtPath"/>
<stackStatement index="65" address="0x0000000141749DAA" symbolname="COMOutlookStubImpl::Init"/>
<stackStatement index="66" address="0x00007FFF23A7257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="67" address="0x00007FFF2520AF28" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000001"/>
<register name="RBX" value="0xFFFFFFFFFFFFFFFF"/>
<register name="RCX" value="0x0000000000880000"/>
<register name="RDX" value="0x0000001E1B3ACC90"/>
<register name="RSI" value="0x0000000000000001"/>
<register name="RDI" value="0x00000000007F28B0"/>
<register name="RSP" value="0x00000000007F2250"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x0000000140EAF6A3"/>
<register name="EFL" value="0x0000000000010212"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<binaryImage start="0x00007FFEDA3C0000" end="0x00007FFEDA422000" path="adobe\mc_enc_aac.dll"/>
<binaryImage start="0x00007FFEA4C00000" end="0x00007FFEA57DC000" path="adobe\mc_enc_mp4v.dll"/>
<binaryImage start="0x000000001A240000" end="0x000000001A2AA000" path="adobe\ImporterAVI.prm"/>
<binaryImage start="0x000000000BEE0000" end="0x000000000BEFB000" path="adobe\ImporterWindowsMedia.prm"/>
<binaryImage start="0x00007FFEA4250000" end="0x00007FFEA4476000" path="WMVCORE.DLL"/>
<binaryImage start="0x00007FFEDE690000" end="0x00007FFEDE6E0000" path="WMASF.DLL"/>
<binaryImage start="0x000000000C5A0000" end="0x000000000C5D7000" path="adobe\PremiereFiltersMetaPlugin.prmp"/>
<binaryImage start="0x000000001A2B0000" end="0x000000001A335000" path="adobe\PlayerMediaCore.prm"/>
<binaryImage start="0x000000001A340000" end="0x000000001A49A000" path="adobe\DisplaySurface.dll"/>
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<binaryImage start="0x00007FFEABAC0000" end="0x00007FFEABD78000" path="msheif_store.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
d988a334-2172-4280-8e5a-fed9c8293e0d
</sessionId>
<dunamisConfigGuid>
4325acd8-2b88-497c-b405-67f19be5294d
</dunamisConfigGuid>
</crashreport>

[Octavian-Codrut]

I have disabled GPU acceleration but it still crashed

[Glenn 8675309]

In the past, users have reported crashes, and sometimes the cause has been a file with an odd name- often containing special characters that are sometimes rerved for the operating system (#%>!-- things like that).

[Octavian-Codrut]

Thanks for trying to help!

The last file I see on the screen when it crashed this time is 417740F1-4F6D-43DC-BF1F-0494A0FC1D7C.heic

The file names are generated by Google because these files have been downloaded using Google Takeout. Almost all of them have this file name format.

[Octavian-Codrut]

Without being an expert I attached WinDbg to the Organizer and this is what happend when crashing

.../...

<12436> <HEVC> <5> CreateSourceReader 0
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3138): C++ EH exception - code e06d7363 (first chance)
(2fb4.3138): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
<12436> <HEVC> <5> CreateSourceReader 0
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
PhotoshopElementsOrganizer!RevelCatalogInfo::operator=+0xf2ce3:
00000001`40eaf6a3 42803c0200 cmp byte ptr [rdx+r8],0 ds:0000001e`5e3c4000=??

[Octavian-Codrut]

I was able to load the photos in smaller batches. This looks like an instability issue when running long imports and it crashes in PhotoshopElementsOrganizer!RevelCatalogInfo

[Octavian-Codrut]

I must mention that on my PC I am running other long running processes regularly and Adobe Organizer is the only one which ever crashed in months.

[Octavian-Codrut]

I uninstalled this crap and I'm looking for alternatives.

[Glenn 8675309]

Buh bye. 

[Octavian-Codrut]

Very useful answer, Adobe fanboy.

[Octavian-Codrut]

Two weeks later the application received an update. Unfortunately it still crashes. I have noticed that it crashes when importing heic files only on Windows. So I might try to convert them before import using something like iMazing converter.

[Octavian-Codrut · Accepted solution]

Converting mov and heic file with iMazing (free utility) before import resolved the "0xc0000005" crash.