Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Photoshop Elements white screen. windows 10

New Here ,
Feb 22, 2021 Feb 22, 2021

Copy link to clipboard

Copied

the start screen in Adobe elements and premiere does not start. The screen opens but starts "white" "blank"the start screen in Adobe elements and premiere does not start. The screen opens but starts "white" "blank"

TOPICS
Problem or error

Views

145

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 22, 2021 Feb 22, 2021

Copy link to clipboard

Copied

Have you tried reinstalling the applications?

You could try update your video card driver from the manufacturer’s site.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 22, 2021 Feb 22, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry that you cannot launch Photoshop Elements and Premiere Elements on your computer running the Windows 10 as you keep showing a blank screen.

 

Would you mind checking the troubleshooting steps mentioned in this article https://helpx.adobe.com/elements-organizer/kb/Elements-applications-do-not-launch-on-Windows-10.html... let us know if that helps?

 

You may also checkout the steps in our Troubleshoot-system-errors-freezes-Photoshop Elements article.

 

Thanks,

Akash

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 22, 2021 Feb 22, 2021

Copy link to clipboard

Copied

Hi there,

 

It seems you are facing issue with white screen while launch Adobe Elements 2021.

 

Please follow the steps below :

 

  • Browse the location C:\Program Files\Adobe\Photoshop Elements 2021 
  • Double click the file PhotoshopElementsEditor 
  • Please check if it able to launch Photoshop Elements Editor 
  • Follow the same for Premiere Elements 
  • Execute the run command "devmgmt.msc" & check how many display drivers do you have .
  • If you have 2 , please update both , restart your machine & try to launch the main icons .
  • If you get the same results, try ti disable both one by one & try to launch Elements from the main icon .

 

Please do let us know the results .

 

Hope this helps

 

Regards

Dhananjay Sati

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 27, 2021 Feb 27, 2021

Copy link to clipboard

Copied

LATEST

Hi @FreDVM 

Did your problem get resolved? If so, let us know how that was achieved.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines