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Photshop Elements 14 transferring to new PC

New Here ,
Dec 08, 2020 Dec 08, 2020

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I had

Photoshop Elements 14 installed on 2 PCs both of which have failed.I have purchased new PCs tp replace them but because the old kit won't boot I can't logout of PE14 to deactivate them and as as such can't install PE14 on the new kit....   

Going on to my account at Adobe show PE14 with multple licences but doesn't give me the ability to deactivate those licences...

Help....

 

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Problem or error

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Adobe Community Professional ,
Dec 08, 2020 Dec 08, 2020

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You have to contact Adobe directly for deactivation.

Click on the circular icon, lower right, to initiate a chat session.

Adobe Photoshop Elements Learn & Support

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New Here ,
Dec 08, 2020 Dec 08, 2020

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Thanks Hatstead.Did what you suggested first and they told me that they don't support PE14 anymore and told me to post my query in here....

 

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Adobe Community Professional ,
Dec 09, 2020 Dec 09, 2020

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Suggest that you call them. Ask to speak to a supervisor, if necessary.

1-800-833-6687

Reach us by phone (adobe.com)

 

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Adobe Community Professional ,
Dec 08, 2020 Dec 08, 2020

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"they don't support PE14 anymore"

The support agent failed to do their job properly.

Activation reset is supported.

Go back to chat and only ask to have your activations reset:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent.png

 

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