Picture Package Problems

[miltonw962919]

So after abandoning Elements 2020 because I keep getting an error message when I try to create a picture package, After my Elements 2010 keeps quitting every time I try to save a picture package, I figured they must have gotten it right by now, so I splurged on Elements 2021 today. Big mistake. I cannot create any custom picture packages, nor can I adjust and save any of the pre-set layouts in the software. How can I delete this #@%*&*! from my computer and get my money back?

[Glenn 8675309]

I understand your frustration, however, things like this are typically  a "end user" issue, not a "somethings wrong with the software" issue.---- something on your computer is cause the program to not act as expected.

When was the last time you updated your printer driver?    Probably one of the biggest causes of problems like this are various drivers not being updated. 

Are you starting the picture package routine from editor, or directly from the the Organizer?

. "I cannot create any custom picture packages"  --- basic layout are in  the printer dialogue box--- are you thinking of collages? 

YOU CAN SAVE your work,  Choose "microsoft print to pdf" from the list of printers in the print menu.  Your options for printers may vary dependent upon the software / hardware you have installed. 

 

[miltonw962919]

It's not a printing issue. Nor a collage issue. I'm using the picture
package option in expert mode located above contact sheet under file. I use
the same option in version 2010 and I am able to create and save and print
my own picture package templates without a problem except that if I try to
save the actual file to desktop the program quits. I am however able to
print them from the program without a problem. In this new version I can
save the images to my desktop but the actual templates I create in picture
package for future use don't save in the program. Another glitch I find is
that when I create multiple boxes on the page, every time I click on the
box a second time the size or position changes in a miniscule way so that
the pictures are not arranged neatly on the page, a problem I do not have
when using the 2010 version.

[Jeff Arola]

What version of macOS are you using?

Did you buy photoshop elements from the Mac App Store or Adobe?

(the adobe version can also be purchased from third party stores)

(there differences between the two versions)

[miltonw962919]

Apple store purchase

[Jeff Arola]

What version of macOS are you using?

[miltonw962919]

Version 10.14.6. 

Now my Elements 10 has also stopped working for creating picture packages.I remembered that I also have Elements 14 and that is telling me that stuff is missing so it also wont work

[Jeff Arola]

Which version of photoshop elements did the error message come from?

[miltonw962919]

Elements 14 and 2020

[Jeff Arola]

For photoshop elements 10 try resetting the preferences by trashing the following files from

Macintosh HD/UsersUserName/Library/Preferences

Adobe Photoshop Elements 10 Settings folder

Adobe Photoshop Elements 10 Paths

com.adobe.PhotoshopElements.plist

[miltonw962919]

I sorted out the Elements 10 issue. I had a second monitor plugged in even though I wasn't using it and the screen has shifted.