Please Connect to The Internet

New Here ,
Jul 28, 2017 Jul 28, 2017

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I have been using Photoshop Elements 12 for some time. Apparently out of the blue, I started getting the above notice. It was followed by "Please connect to the internet and retry". However I am connected to the internet, and the computer's clock has the correct date and time.

How do I best go about resolving this?             
Thanks very much.

Tim

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Adobe Employee ,
Jul 30, 2017 Jul 30, 2017

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New Here ,
Jul 31, 2017 Jul 31, 2017

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Dear Arshia,

Thank you very much for getting back to me. I have tried all of the suggestions I knew how to do, and I still can not open my Photoshop Elements 12 (Serial Number REMOVED BY MODERATOR). I also tried deleting the software and reinstalling it. What I can not understand is that it ran smoothly for a number of months, and then, "out of the blue” I began getting a notice that I needed sign in to register my product, which I had already done. When I try to do so I get a notice that either I am not connected to the internet or my clock needs to be reset. Neither of these things are the case. Do you know of some way that I can talk with someone with Adobe to help me resolve this?

Thanks again.

Warm Regards,

Tim

Moderator note: Please don't post serial numbers here.  This is a public forum, available to anybody, not Adobe support.

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Adobe Employee ,
Jul 31, 2017 Jul 31, 2017

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Please get in touch with support team at Contact Customer Care .

Thanks,

Arshla

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New Here ,
Aug 03, 2017 Aug 03, 2017

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Arshia,

Thanks again very much for your help. “Contact Customer Care" takes me back to the Forum that lead me to you I have tried some of the other things that Adobe recommends doing all with no luck. I bought the software on eBay. It may be best to download a replacement directly from the Adobe site. What is really odd for someone like me is that it worked like a charm for some time.

All the best.

Tim

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Adobe Employee ,
Aug 03, 2017 Aug 03, 2017

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You can download from here Download Photoshop Elements | 15, 14, 13, 12, 11, 10 and use the same serial number that you already have.

Thanks,

Arshla

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New Here ,
Apr 11, 2022 Apr 11, 2022

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Like Tim, I have the same problem.  I tried all the solutions in the link you sent him to "Resolve connection errors . . .".  None of them made any difference.

 

Help please.

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