Plugin still listed in filters after uninstalling the plugin

[Mark Faccone]

I was told this was a bug In the software that had some kind of workaround posted in these forums.  I can't find it.

I have photoshop elements 2018.  After removing a plugin... DXO Viewpoint 2 and upgrading to Viewpoint 3... the filter for both are showing.

There is no plugin installed for viewpoint 2 anymore and there isn't any files on my MAC that refer to viewpoint 2

Anyway to edit this out of photoshop?

[Sahil.Chawla]

Hi Mark,

That does not sound right, as the uninstalled plugins are still listed in the Filter menu inside Photoshop Elements, could you please let us know the operating system you're working on?

Could you try reinstalling the plugin and then removing it again?

Also, please check here and delete the plugins from these locations and relaunch PSE:

/Applications/Adobe Photoshop Elements 2018/Support Files/Plug-Ins
On occasion they also get installed in /Library/Application Support/Adobe/Plug-Ins/Elements 2018

Regards,
Sahil

[Mark Faccone]

Adobe Photoshop Elements Version: 16.0 (20171215.m.115767)  x64

Operating System: Mac OS 10.14.5

English

I have looked inside those locations.  The plugin is not there.  Did a complete search of the HD for the plugin file.  its been totally removed. 

I am asking DXO at the moment if they could resend me the link to the older plugin that I removed to update to the newest version.

[MichelBParis]

I don't have those plugins, but a quick search on DXO's site give some indications for the locations of the plugins for Photoshop.

https://support.dxo.com/hc/en-us/articles/230085367-Why-is-my-ViewPoint-plugin-missing-from-Photosho...

There may be a similar paper for Elements?

[Mark Faccone]

BTW. There is a guy named Adobe Jacob Meyers that asked me for my serial number for PSE 16

He also directed me to [ link deactivated for security reasons and reported for inspection by moderator ]

I suspect phishing... and I don't believe Adobe customer service would ask for serials, especially with the problem I am having.

[ Thanks for reporting ]

[Mark Faccone]

Adobe Jacob Meyers

[pixxxelschubser]

Hi Mark Faccone​

Thank you for reporting here.

If this happens again (or something similar) it's better to report it on the right place. You can do it by yourself.

Notifying Adobe of Security Issues or google for "adobe security alertus"

There is a Chat-Button and links for different security problems.

[Mark Faccone]

Thanks... I will keep that in mind.

Now if I can find an answer to the original problem.

[pixxxelschubser]

Wish you the best. (Sorry but I can't help you with your original problem.)

[Abambo]

Any one with such a name is suspect if he does not bear the Adobe logo right to his name and not the STAFF badge.

Contact Customer Care needs to point to the adobe.com web site.

I will report that Jacob Meyers. Be vigilant.

[Jeff Arola]

Try this:

Click on your desktop, in the Go menu click Go to Folder

paste the following and click Go

/Library/Application Support/Adobe/Plug-Ins/Elements 16

Hopefully you should see the DXO plugin, at least that's where they are installed on this mac.

[Mark Faccone]

Nothing in that folder

I have used EasyFind showing hidden files as well.  The plugin is not located on this computer.  I even turned off Time Machine thinking it might be picking up something from a backup.  No joy.

Its just not anywhere on my drives yet still shows up in the filter list on PSE 16

[Jeff Arola]

Try resetting the photoshop elements preferences by going to

‎⁨macOS HD⁩/Users⁩/UserName/Library⁩/Preferences⁩

and delete the following items

Adobe Photoshop Elements 16 Settings folder

Adobe Photoshop Elements 16 Paths

com.adobe.PhotoshopElements.plist

[Mark Faccone]

I was really hoping that would work... but no.  It's still there.

[Mark Faccone]

Just to let you know... When you go into the About Plugins list and click on any of them, it shows an information popup about the plugin.  When I click DXO viewpoint 2... nothing shows up. viewpoint 3 shows the information.  Which tells me that it doesn't exist on the hard drive.  Somewhere in Photoshop Elements 2018 it's stuck.  either a cache file or something.

[Jeff Arola]

Does anything happen when you go to the Filter menu and click on DXO Viewpoint 2?

Is the plugin listed under Help>System Info in the pse 16 editor?

[Mark Faccone]

clicking on the plugin from the filter menu does nothing. 

The plugin isn't listed in help/system info. All the working plugins are listed though.

[Jeff Arola]

Lets try skipping plugin loading by  Holding down the Shift key and launching the Photoshop elements 16 (2018) editor. A dialog appears during launch that reads “Skip loading optional and third-party plug-ins?” Click Yes

The next time you start pse 2018 without holding shift the plugins will load normally.

Does DXO Viewpoint 2 still show on the filter list?

[Mark Faccone]

When I load PSE16 without 3rd party plugins, all but dxo viewpoint are gone.  DXO viewpoint 2 and 3 still remains as a plugin

I am hoping to hear from DXO today.  I am hoping they can send me the old plugin install and uninstall files.  If so, I will try reinstalling viewpoint 2 and uninstalling it again to see if it goes away.  If not... I might as well just install viewpoint 2 and keep it there. 

I would like to know why this has happened on my MacBook Pro and not on my iMac.  On my iMac, the uninstall went as it should have.  no signs of viewpoint 2 on it.

[Mark Faccone]

I reinstalled viewpoint 2.  uninstalled and still the same outcome. 

[Jeff Arola]

Also empty the Trash as well

[Mark Faccone]

Since I have DXO Viewpoint 3 installed... those files are where they are supposed to be.  I even have a CC folder when I used to subscribe to Photoshop CC.  No plugin for V2.

I uninstalled Viewpoint 2 so those files are gone, yet it is still listed in the filter column and in the about plugin column in PSE16

[Mark Faccone]

Here is what DXO support told me

This issue has been reported previously to us by a few customers. It is bug in how Photoshop Elements handles information stored for third-party plugin programs and can happen in rare cases on certain computer systems. The issue has been reported to Adobe by ourselves as well as those customers affected by the problem. In the meantime, you may want to check the Adobe support sites. Several customers have reported to us that they found a resolution that worked for them on one of these sites. No specific information about the site, however, was given to us.

[Fotomaker01RA]

I see this original post was from 2019. But I just started having the same issue in Ps 2023 (rel. 24.0.1 - I haven't updated to the latest rel. b/c of known bugs eliminating the brand new Hide & Fill feature) running on a Win 11 Pro desktop PC.

I uninstalled 2 3rd party plugins from 2 different companies since updating to Ps 2023 in the past 2-3 wks. using the "Uninstall Program" via my PC's Control Panel. That is always what I've done in past. And, I always see the uninstalled program removed from my Programs List. That's how it worked again in these most recent 2 instances also.

BUT, in both cases - like the original poster - I still have residual listings for the uninstalled programs in my Photoshop 2023 Filter list. the "guts" of the programs are gone, so they don't launch. But the names are in the Ps Filter list and cluttering up my Filter list unnecessarily.

Like the OP, I've already performed all the same steps they did (including getting suggestions from devs at the companies whose program names remain in my Ps 2023 Filter list). I went on comprehensive 'search & destroy' missions on my PC and deleted all references to the unwanted programs and emptied the recycle bin on my PC - nothing helps. The listings are still there.

Because this Only Started since I've updated to Ps 2023 (& I've already worked with the 3rd party s/w producing developers) this seems to be an Adobe issue/bug. I know Adobe's typical response is to point the finger back at users. But it's too big a coincidence that this only happened (consistently with the only 2 programs changes I've made) with Ps 2023. 

Who, at Adobe, can troubleshoot your code relating to Plugins uninstalls? And, if there have been changes to how that process is handled - Have proactive alerts/updates re: changes in Developer Code gone out to major producers of 3rd party Ps plugins (like Topaz Labs, Skylum - Luminar, etc.)?

Thank you. I really want those obsolete, unwanted software program listings removed from my Ps Filters list ASAP and I absolutely won't do either a fresh install of Ps (too much to lose for likely no good return) or a full preferences reboot b/c everything worked fine wrt s/w uinstalls prior to Ps 2023 (ditto - the potential for loss).

Thank you in advance for action at the Adobe side.

[Greg_S. · Accepted solution]

@Fotomaker01RA, go to the following folder and delete the plug-in file or folder containing the plug-in:

C:\Program Files\Adobe\Photoshop Elements 2023\Plug-Ins

Added:  I just noticed that you are inquiring about Photoshop CC.  In that case, go to the following folder:

C:\Program Files\Common Files\Adobe\Plug-Ins\CC

This is the Photoshop Elements Forum.  In future you should post in the Photoshop Ecosystem forum.