Premiere Elements 2018 is somehow showing as expired?

[Thomas33080456n4nl]

Hi,

I have a perpetual licence for both Photoshop and Premiere Elements 2018, but wheni tried to open premiere today it said my licence had expired, and when i tried to re-enter my serial number it wouldnt accept it and told me to contact customer support.

Help?

[kglad]

did you install a trial or subscription of something cc?

[Peru Bob · Accepted solution]

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

[Thomas33080456n4nl]

Ok, so apparantly perpetual licences bought through a reseller have an expiry date... this is nonsense

[Peru Bob]

I haven't heard of that.

Where did you purchase it from?

When did you purchase it?

[Thomas33080456n4nl]

I bought it though a resller that sold software and licences to charities, because i worked at one when i bought it. It was august 2018 and i dont think it exists anymore it got bought/ merged into a competitor.

[Peru Bob]

There may have been some special licenses for charitable institutions, but the reseller should have been explicit about the conditions of sale.

I recommend purchasing directly from Adobe in the future.

[kglad]

@Thomas33080456n4nl 

have you ever installed any trial or subscription item on the problematic computer?

[Thomas33080456n4nl]

nope

[kglad]

copy and paste here the message you see after entering your serial number.