What OS and version of Elements are you using?
Are you printing from the Editor or Organizer. What happens if you print using the other program?
You haven't given us the details of how you "reloaded" the program. If you uninstalled, but did not accept the option to remove the settings/preferences file (and you are talking about the Editor), try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.