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Print problem

Community Beginner ,
May 22, 2021 May 22, 2021

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I posted a few weeks ago but still can't fix. PSE 2020 on Win 10: I have two printers 1) a Canon TS8220 for photo printing and 2) a Brother laser printer for documents. When I send a photo print job to the Canon, it prints on the other printer. Sending other jobs (e.g., Word) to the Canon print correctly. I uninstalled and reinstalled PSE and did the same with the Canon printer. Drivers are up to date. Didn't fix. Suggestions?

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correct answers 1 Correct answer

Adobe Community Professional , May 22, 2021 May 22, 2021
Try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.  If that doesn't fix it, reinstall the printer driver from Canon.  Don't rely on the one installed by Windows. If that doesn't fix it, give us a screenshot of your printer dialog. Added:  You appear to have had the same problem a few years ago.  Essentially, the same solutions were offered you back then and worked.

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Adobe Community Professional ,
May 22, 2021 May 22, 2021

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Try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.  If that doesn't fix it, reinstall the printer driver from Canon.  Don't rely on the one installed by Windows.

 

If that doesn't fix it, give us a screenshot of your printer dialog.

 

Added:  You appear to have had the same problem a few years ago.  Essentially, the same solutions were offered you back then and worked.

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Community Beginner ,
May 23, 2021 May 23, 2021

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I am using Canon drivers. I had reset preferences before I posted my issue.
Here's the screen shot. Hope it's what you wanted.
Thanks.

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Adobe Community Professional ,
May 23, 2021 May 23, 2021

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quote
.Here's the screen shot.
By @MDH08

There is no screenshot.

 

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Community Beginner ,
May 23, 2021 May 23, 2021

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Here is another response in case the earlier one had no screen shot.

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Community Beginner ,
May 24, 2021 May 24, 2021

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LATEST

I didn't remember from four years agou. Now new PSE version and new Canon printer. .

But your suggestion worked this year. Most appreciated.

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Adobe Community Professional ,
May 23, 2021 May 23, 2021

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@MDH08, images cannot be posted via email replies. You have to log into the forum. 

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