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Printing Problems

New Here ,
Nov 02, 2017 Nov 02, 2017

Am running Elements 14 on Windows 10.

Have been able to print pictures in this environment without any problems.

Just loaded a series of pictures I took during a recent trip.

None of the pictures will print.

When I choose a picture to print, my printer prints a blank sheet.

On the print screen the print icon does not reflect the picture I have chosen but a blank square with a broken line through it.

Does this suggest the file is corrupt?

The picture also does not show in the print window, only a blank.

When I go to older pictures on the same Elements 14 the print feature works fine, it is only the new ones that have been loaded.

Have uninstalled 14 and reinstalled it in the event the program had a bug.

All other applications print fine on my printer.

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Community Expert ,
Nov 02, 2017 Nov 02, 2017

dekkem  wrote

The picture also does not show in the print window, only a blank.

Can you see the picture in an image viewer or the icon in Windows Explorer?

Try resetting the preferences:

Restore default preferences

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

  • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
  • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

Preference file locations for Photoshop Elements and Premiere Elements

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New Here ,
Nov 03, 2017 Nov 03, 2017

Yes the pictures are all visible in both the Media window and Windows Explorer. 

Completed both preference amendments shown above with no change. 

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New Here ,
Nov 03, 2017 Nov 03, 2017
LATEST

As a further note in my Media window the pictures only show when I set the Zoom to about 75% or higher. 

Anything less the pictures are represented by and hour glass. 

All previous pictures loaded show fine regardless of what zoom level I use.

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