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Problèmes PSE 2021

New Here ,
Nov 21, 2020 Nov 21, 2020

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Bonjour,

Depuis l'installation, 2 problèmes m'empêchent d'utiliser cette nouvelle version.

Dans l'organizer, l'affichage "clignote" lorsque je passe la souris sur les menus. Mon PC est un Dell XPS 15 écran 4K qui a 1 mois...

Autre problème : impossible d'utiliser mon cataloque de photos de 14000 images qui tourne sous PSE 2018. La conversion est en échec, l'optimisation sur la version 2018 ne fonctionne pas, j'ai même tenter de restaurer la sauvegarde sur le version 2021, mais au moment de convertir, de nouveau un plantage.

Donc pour le moment, pas très satisfait de cette nouvelle version...

Avez-vous des astuces de dépannage ? Merci à tous

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Bug, Problem or error

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New Here ,
Nov 25, 2020 Nov 25, 2020

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No response ?

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Adobe Community Professional ,
Nov 26, 2020 Nov 26, 2020

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site or from the Dell site.

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

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New Here ,
Nov 26, 2020 Nov 26, 2020

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Thanks for your post.

The specs of my computer

This is the info system with the PSE2018

The graphic driver is OK.

 

Thanks for your help

 

Adobe Photoshop Elements Version : 16.0 (20170902.m.113423) x64
Système d'exploitation : Windows 10 64 bits
Version : 10 ou version supérieure
Architecture du système : UC Intel Famille :6, modèle : 5, niveau : 2 avec MMX, SSE Entier, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Nombre de processeurs physiques : 8
Nombre de processeurs logiques : 16
Vitesse du processeur : 2400 MHz
Mémoire intégrée : 32509 Mo
Mémoire libre : 23033 Mo
Mémoire disponible pour Photoshop Elements : 25383 MB
Mémoire utilisée par Photoshop Elements : 70 %
Taille de la mosaïque d'images : 1024K
Niveaux de mémoire cache de l'image : 6
Aperçu de la police : Moyenne
Compositeur de texte : Latin
Affichage : 1
Limites d'affichage : haut = 0, gauche = 0, bas = 1200, droite = 1920
Dessin OpenGL : Désactivé.
Type de licence : Permanente
Numéro de série : 91558952774195392393
Feature::Dummy Feature: OFF
Dossier de l'application : C:\Program Files\Adobe\Photoshop Elements 2018\
Chemin des fichiers temporaires : C:\Users\herve\AppData\Local\Temp\
Le disque de travail de Photoshop Elements comporte l'E/S asynchrone activé.


Volume(s) de travail :
Démarrage, 1,84T, 1,57T libre(s)
Dossier des modules externes obligatoires : C:\Program Files\Adobe\Photoshop Elements 2018\Required\Plug-Ins\
Dossier principal des modules externes : C:\Program Files\Adobe\Photoshop Elements 2018\Plug-Ins\
Dossier des modules externes complémentaires : non défini

Composants installés :
ACE.dll ACE 2017/04/18-17:59:35 79.581797 79.581797
AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.
AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0
AdobeOLS.dll Adobe Online Services 5.0
AdobeOwl.dll Adobe Owl 5.2.9
AdobePDFL.dll PDFL 2017/01/06-01:09:52 79.211776 79.211776
AdobePIP.dll Adobe Product Improvement Program 7.4.1.63.45453
AdobeXMP.dll Adobe XMP Core 2017/03/02-16:59:38 79.160302 79.160302
AdobeXMPFiles.dll Adobe XMP Files 2017/03/02-16:59:38 79.160302 79.160302
adobe_caps.dll Adobe CAPS 10,0,0,8
AGM.dll AGM 2017/04/18-17:59:35 79.581797 79.581797
ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1
amtlib.dll AMTLib (64 Bit) 10.0.0.214 BuildVersion: 10.0; BuildDate: Tue Jun 13 2017 8:28:8) 1.000000
ARE.dll ARE 2017/04/18-17:59:35 79.581797 79.581797
AutoSelection.dll Adobe Photoshop Editor 16.0
AXE8SharedExpat.dll AXE8SharedExpat 2017/02/24-17:53:28 79.580410 79.580410
AXEDOMCore.dll AXEDOMCore 2017/02/24-17:53:28 79.580410 79.580410
Bib.dll BIB 2017/04/18-17:59:35 79.581797 79.581797
BIBUtils.dll BIBUtils 2017/04/18-17:59:35 79.581797 79.581797
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cast_api.dll Cast 1.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2017/04/18-17:59:35 79.581797 79.581797
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ems.dll Elements Organizer 16.0
ExtendScript.dll ExtendScript 2016/01/26-16:09:33 80.1060872 80.1060872
Eyeopener.dll Adobe Photoshop Editor 16.0
FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
JP2KLib.dll JP2KLib 2017/03/17-01:07:02 79.265847 79.265847
libeay32.dll The OpenSSL Toolkit 1.0.1p
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.4.1.63.45453
mediacoreif.dll photoshopdva 8.0.0
mona.dll Adobe Photoshop Editor 16.0
MPS.dll MPS 2017/03/21-04:44:30 79.581008 79.581008
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop Elements Editor 16.0
platform.DLL Adobe Help System 1, 0, 0, 1
Plugin.dll Adobe Photoshop Editor 16.1
PSArt.dll Adobe Photoshop Elements Editor 16.0
PSViews.dll Adobe Photoshop Elements Editor 16.0
ScCore.dll ScCore 2016/01/26-16:09:33 80.1060872 80.1060872
seledit.dll Seledit 1.0
ssleay32.dll The OpenSSL Toolkit 1.0.1p
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
updatersingleproduct.dll Adobe Updater Single Product Library 8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.19
VulcanControl.dll Vulcan Application Control Library 5.2.0.35
VulcanMessage5.dll Vulcan Message Library 5.2.0.35
WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960

 

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New Here ,
Nov 29, 2020 Nov 29, 2020

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Hello Bob,

What is your analysis ?

Best regards

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Adobe Community Professional ,
Nov 29, 2020 Nov 29, 2020

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The graphic driver is OK.

What graphics card and what driver number?

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New Here ,
Dec 02, 2020 Dec 02, 2020

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Hello,

my graphic card is a NVIDIA GTX 1650 TI, directX  12.0, et driver 457.30.

Do you have an issue for the problem about catalog conversion ?

Thnaks a lot

Best regards

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