Problem activating Elements Video editor when Image editor works fine

[jan_0887]

Hi - please can someone help with this? I went to use the Adobe Elements program that I paid for with my computer purchase a couple of years ago. I have been using the image editing part regularly , but I hadn’t used the video editing. When I tried to launch the video editor, it asked for the license number (which is weird because it’s all part of the same program) and then rejected my license number because – I think – Adobe has decided not to allow ‘new’ activations of old programs (see link below). Which makes no sense as I HAD activated it and have been using it regularly. I'm guessing that Adobe is treating the image and video editing components of the program as separate software - but that hardly seems fair as they are under one 'Elements' umbrella - one download, one licence number etc. Is there a workaround? Thanks for any help.

https://www.adobe.com/au/genuine/landing-dnr.html?sdid=X2PHHY47&gcsrc=ACT&gcprog=FP&gcprogcat=SN&gcp...

[Glenn 8675309 · Accepted solution]

They are both individual programs (That are not part of the same program) and both contain their own unique serial numbers (Serial numbers went away with PSE 2025). Both require their own serial number.

Click on your account icon in the upper right of this page. 
Manage account.
Plans and payments.
Products.

Pease note that each product requires it's own unique serial number.  If you do see a download/ serial number for premier elements that means you never purchased it. 
You will find your pruchases for PSE and Premeire Elements under the products tab. 

The image below is to just show the first 4 numbers of each program-- those have never changed.