Problem of running Photoshop Elements

[Guest]

hi,

I have problem to use Adobe Photoshop Elements which was downloaded from apps store. There is no respond even I click photo editor or organiser. Attached please find the print screen photo for your reference.

I am looking forward to hearing the solution soon.

[99jon]

Duplicate thread:

Photoshop Elements 2015

[gabrielr42826957]

Incredibly frustrating. Went to customer support with same problem. They and I tried to restart the program, 6 times. Yes six times, with the same negative results and then they ended the communication. I want a refund and the website gives no means to deactivate Elements 15 and keeps me on an endless loop. The worse product and service I've experienced.

[andaleebfatima1]

Hi Gabriel and Ono,

Kindly share the following details-

1. Whether it is a MAC App Store Purchase or Windows App Store purchase?

2. Do you see any crash report after clicking Editor/Organizer?

3. Does Organizer launch fine?

Please try launching Editor keeping Cmd+Shift+Alt on MAC/ Ctrl+Shift+Alt keys on Windows pressed and delete the settings file when prompted. This is basic troubleshooting step which resets app's preferences.

Thanks

Andaleeb