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I saved raw photos that I edited in Elements 2022 and can not open them in recently installed Elements 2023. I have also installed Add On Utitlities 2023
@Sundog 5050 said: I have updated my Mac OS to Ventura 13.0.1 (22A400) on a Macbook Pro since creating the original panorama.
I know nothing about Macs. But, in the Elements Save As dialog, there is an option that differentiates between Windows and Mac. I am using Windows and here is the default setting when I save a tif file:
I assume that if you are using a Mac to save the file, it will default to Macintosh. But, perhaps it was changed by accident (or a bug) to Windows.
And, perhaps, ju
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The files were saved as Tiff files
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Do they have an effect applied that is not in 2023?
Do they open in any other photo viewer?
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Does it still open in 2022?
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No, but I went through the file conversion process after installing 2023. Iassume there is only 1 file and it is the file accessed in both versions.
By @Sundog 5050
Yes, the conversion process only updates the database structure of the catalog, the new catalog still points to the original photo/video media which are unchanged. So, forget the conversion step which is irrelevant to your issue.
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@Sundog 5050 said:
The tiff file that I tried to open WAS a photomerge panorama.
Does it exceed the maximum size limits for Elements?
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Hi @Sundog 5050,
Do these files still open in Elements 2022? Also, do you observe any error message when you try to open them in Elements 2023?
Regards,
Medha
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1. I converted(updated) all photos files after installing 2023,so it’s the converted file now being read by both versions of Elements.
By @Sundog 5050
The files are not converted, not updated. only the catalog database structure is converted.
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Then why would the file open in 2022 for editing before installing 2023 andnot open in either application after if the file was not altered. I havealways fine tuned the editing after creating a panorama and saved as a tifffile. No other tiff files are a problem. That tells me it’s an Elementssoftware issue.
By @Sundog 5050
That's quite possible. A known issue with panoramas is that they tend to have very big size, as hinted by @Greg_S.
First check his post and the size of your panorama.Would it be possible for you to send a copy of the problem tiff file to a friend of yours with Photoshop (via Dropbox or similar?) to test on another computer.
Did you create a backup after the panorama creation and before installing PSE2023 ?
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What is the file name?
Is it a "legal" name with the proper extension?
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Try changing it to parkway.tif
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What exactly are you doing to bring up the message? And what are the pixel dimensions of the file?
Can you open the file in Windows Photo app?
Do you use the Organizer?
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I am not using Windows. Below is an update on the status:
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I also got an email saying "Please provide PSE 2022 and PSE 2023 complete serial number and Order Number" I thought this request was coming from someone that likely had pirated versions of the software because NO legitimate vendor would require 2 years of the requested information.
By @Sundog 5050
Since Adobe doesn't offer support by email, that was a good decision to not provide that information.
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@Sundog 5050 said: I have updated my Mac OS to Ventura 13.0.1 (22A400) on a Macbook Pro since creating the original panorama.
I know nothing about Macs. But, in the Elements Save As dialog, there is an option that differentiates between Windows and Mac. I am using Windows and here is the default setting when I save a tif file:
I assume that if you are using a Mac to save the file, it will default to Macintosh. But, perhaps it was changed by accident (or a bug) to Windows.
And, perhaps, just perhaps, the problem has been caused by the upgrade of your OS to Ventura.
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