Problem opening TIFF file with PSE15

Report · Nov 26, 2017

I have been scanning hundreds of pictures in TIFF format (since that is a lossless format) but when i want to import them into PSE15 on my mac i am get the message that the organizer does not support the format and with the editor i get this picture.

So part of the picture is missing. With aperture there is no problem but since that is not supported i am switching over to adobe.

But what is going wrong here? Tiff is shown as supported format by PSE15.

Report · Nov 26, 2017

What version of mac os are you using?

There is a long thread in the photoshop forum about the issue.

Re: tiff file displays correctly in Preview; gets cut off when opened in Bridge or Photoshop

Anyway, probably the best thing to do is open the Tiff in preview and save out a Tiff from there.

That Tiff version from Preview should then open in pse 15.

For me i found that scanning more than one picture per page seemed to lessen the problem.

Report · Nov 26, 2017

Hi Jeff, Thanks for your answer.
I am using the latest version of OSX high sierra.

I am sad i did not check the forums to see if there were problems with Tiff. Adobe is claiming it is supporting Tiff which they clearly don't do.
i thing i will stay away from adobe products it gives a lot of work arounds. Something i don't pay money for.

Report · Nov 26, 2017

Strange thing is that same TIFF files import ok in PSE15 on windows 10. Converting the files into jpeg works fine but is extra work.

Report · Nov 26, 2017

I think it is more of a bug in the mac os rather than photoshop elements, though it is strange that other software doesn't seem to have any problems opening the tiffs right.

I don't believe i ever saw the issue until El Capitan and when i use the same scanner with mac Snow Leopard 10.6.8 or a windows system there are no problems.

Photoshop elements does support the tiff file format, and in fact adobe owns the tiff file format, but somewhere along the line in the scanning process the tiffs are written in such a way that photoshop elements and photoshop are seemingly not opening the files right.

You could save the scans as png rather than tiff files when doing the scan or if your scanner came with it's own scanning software try that.

Report · Mar 30, 2018

I was getting the same right part of the image missing when I dragged a tiff file into PSE11 but realised the files that came across okay were ones I had not altered the level of when using the scanner overview prior to scanning.

When putting the dotted line around the photo being scanned there is a 'person in the middle' which can be rotated to compensate for a not straight photo on the the scanner bed. Whenever I rotated the 'person in the middle' to create a level scan, those images were the ones cut off when dragged into PSE.

So work with the existing level and straighten later in PSE, rather than straightening using the scanning process.

Although the preview showed a good scan there was a clue that things were not right as the file size was too small for a properly scanned tiff.

I hope this helps someone else.