Problem starting up Photo Editor in Elements 14

[michaelp76472755]

I click the icon on desktop, first window shows up, I click Photo Editor and it all disappears.

Only way it loads is if I reboot. But if I close, it does not restart the second time. Have to reboot again. Don't want to leave open all the time.

I can get to Organizer, but not Photo Editor.

Adobe customer service not helpful, sent me to Forums.

Anybody have a fix?

Michael

[Peru Bob]

Try updating or rolling back your graphics driver directly from the video card manufacturer's site.

[99jon]

Try making separate desktop icons for the Editor and Organizer. You can then launch directly. The standard desktop icon is for the welcome screen which often runs in the background or doesn’t shut down properly.

Start by right-clicking on the desktop and select:

New >> Shortcut

Then browse to:

C:\Program Files\Adobe\Photoshop Elements 14

Inside the Photoshop Elements 14 folder make sure you select the application (not a shortcut) by scrolling down to the files beginning with the letter P and highlighting ‘PhotoshopElementsEditor’

Then click next followed by finish.

You can repeat for the Organizer using the different file path.

New >> Shortcut

Then browse to:

C:\Program Files\Adobe\Elements 14 Organizer

Highlight ‘PhotoshopElementsOrganizer’

Then click next, followed by finish.

Now that you have your separate desktop icons you can delete the one for the welcome screen, if preferred.