Problem with Abode PSE Elements 2023 crop tool dimensions not sticking

[Joanne23437292jn9n]

I am having a problem with Abode PSE Elements 2023 crop tool

Running on Windows 10

The issue is with the crop tool I set the dimensions to 297mm x 210mm with no resolution. Randomly the crop tool will lose this dimension and set the ‘Photo Ratio’ and it a random size such as 2201.33mm x 1467.56 and puts a resolution in which seems to be related to the original image size. Is there any way to make the A4 dimensions stick so it never changes?

[Greg_S.]

See my response in your (?) other thread.  The crop tool dimensions are sticky, meaning that the last template crop used will generally remain until changed.  You cannot return to a Custom ratio once it has been changed to a different size.  See the discussions in this thread for more explanation.  AFAIK, you cannot save a custom template size in Elements, although you can in Photoshop CC.