Problem With Important Pictures

[charlesc41010476]

All of a sudden I am having problems importing pictures from my camera or card reader to my desktop (Windows 10)  using Photoshop Elements. Get message "Failed to obtain thumbnails for device" when I select camera or card reader on importing screen. Just downloaded PE 2018 since I was having problem with previous version but same problem.

[MichelBParis]

How are you downloading your photos? From your camera or from a card reader?

Did you try to simply copy your files from the card or camera to the desktop using the explorer? That could exclude a hardware problem.

[charlesc41010476]

What is the "explorer",  Internet Explorer which is no longer on my computer?

[MichelBParis]

charlesc41010476  wrote

What is the "explorer",  Internet Explorer which is no longer on my computer?

No, it's the Windows File explorer you are using to browse your files on your computer.

[charlesc41010476]

Excuse my ignorance but when I go to file explorer to copy and go to the E drive to copy it says file is empty even though there are photos on the camera connected to the e drive.