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Problem with some imported photos not loading into Browser

New Here ,
Dec 31, 2020 Dec 31, 2020

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I have Elements 5 now operating with Windows 10 but when uploading new pictures some do not show in the Browser although they open normally from my pictures.

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Above is a screen shot illustrating the issue where pictures are from the same source & all Properties of each entry appear normal. These are all new uploads from a memory stick.

I also haave the same issue with some older pictures in my catologue & I have tried reloading from a backup hard drive which sometimes works but subsequently fails.

Would purchasing the latest 2020 version resolve the issue & if so how do I transfer my libary with tags etc. to the new version.

Any guidance would be much appreciated.

Terry

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Organizer, Problem or error

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New Here ,
Jan 10, 2021 Jan 10, 2021

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Old Frog here,

I posted the above message on the 31st December & so far have not received any response.

Is there aanybody out there who can help me with the problem?

Any guidance would be much appreciated.

Terry (Old Frog)

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Adobe Community Professional ,
Jan 10, 2021 Jan 10, 2021

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Suggest that you download the free 30-day trial of the latest version of the software to evaluate it. If it works to your satisfaction, you may purchase the license subsequently.

Download and install non-Adobe Creative Cloud trial apps

See this link with a tech note re the organizer.

Move Elements Organizer catalog (adobe.com)

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