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problemas para desinstalar adobe elements

New Here ,
Mar 18, 2024 Mar 18, 2024

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Tengo que reinstalar un adobe elements 15, pero no puedo desinstalar del pc antiguo donde estaba instalado y no puedo registrarlo en el nuevo, alguna solución?

 

 

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correct answers 1 Correct answer

Community Expert , Mar 18, 2024 Mar 18, 2024

Adobe support no longer resets activations for perpetual versions of Adobe software.

You need to go to Help > Sign out or Help > deactivate on the old computer.

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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You have to contact Adobe Support and ask them to reset the activations for your license.  You can start a chat session by going to the Contact Adobe Support page and clicking on the chat button in the lower right corner of the page. Make sure you are signed into your Adobe account and try typing Agent when the chat window opens.

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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Adobe support no longer resets activations for perpetual versions of Adobe software.

You need to go to Help > Sign out or Help > deactivate on the old computer.

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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@Peru Bob said:

Adobe support no longer resets activations for perpetual versions of Adobe software.

You need to go to Help > Sign out or Help > deactivate on the old computer.

 

Bob, what is the source of this information?  What if the user's computer is not available?

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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@Greg_S. 

See here:

https://community.adobe.com/t5/back-room-discussions/perpetual-software-activation-counts/td-p/14479...

 

If the computer is not available, then it can't be deactivated.

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