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Probleme bei der Aktivierung. Keine Möglichkeit einen anderen Computer zu deaktivieren

New Here ,
May 10, 2023 May 10, 2023

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Hallo zusammen,

 

ich habe folgendes Problem. Adobe Photoshop Elements 15 wurde von mir nur einmal auf einem Computer installiert und lief eine ganze Zeitlang ohne Probleme. Seit einiger Zeit wird mir angezeigt, dass die Seriennummer von der maximalen Anzahl von Computern verwendet wird.
Ich habe keine Möglichkeit in meinem Account einen anderen Computer zu deaktivieren, da mir kein Computer angezeigt wird.

Welche Lösung gibt es für das Problem?

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Download and install , Problem or error

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correct answers 1 Correct answer

Community Expert , May 10, 2023 May 10, 2023

You must contact Elements support and request that your license activations be reset. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. If you are told that support is not provided for an older version of Elements, they are wrong.  Ask to chat with a supervisor.

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Community Expert ,
May 10, 2023 May 10, 2023

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You must contact Elements support and request that your license activations be reset. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. If you are told that support is not provided for an older version of Elements, they are wrong.  Ask to chat with a supervisor.

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