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Problems using CR3 files on PS Elements 22 on Mac

Explorer ,
Dec 05, 2023 Dec 05, 2023

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Hi, I've just got a Canon R6 II and have had a host of problems using PS Elements 2022 with the CR3 files from this.

 

Firstly it couldn't read the files, so I installed the latest camera raw (16.0), copying over the camera raw from the Library/Application Support/Adobe/plug-ins/CC/file formats to Library/Application Support/Adobe/plug-ins/Elements 20/file formats. This then allowed the files to be read.

 

The next problem was that I had the Monterey OS on my 2021 Mac which meant that the thumbnails in Finder and when opening in PSE22 weren't showing. I upgraded the Mac to Sonoma OS and now the thumbnails show, so that problem also solved.

 

The last problem is that I'm still unable to do certain things in PSE22 - eg. convert to B&W, duplicate layers etc... these are all greyed out as options.

 

I only bought the software in Feb 2022 so really don't want to have to upgrade yet again in order to be able to process the CR3 files properly. Anyone any idea if there's a solution to this last problem? - any help much appreciated. The only thing I haven't done is uninstalling and reinstalling PSE22 - don't want to risk losing it!

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Mac , Problem or error

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Community Expert ,
Dec 05, 2023 Dec 05, 2023

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I know nothing about Macs, but Elements cannot perform certain functions with 16-bit files.  I don't know if this is the issue with the greyed out functions, but it may be.  Change the file to 8-bit (in the Image>Mode menu) and the functionality may be restored.

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Explorer ,
Dec 05, 2023 Dec 05, 2023

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Thanks Greg - that does help on an individual image. Do you know if it's possible to change any settings so that all the files I open are 8-bit?

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Explorer ,
Dec 05, 2023 Dec 05, 2023

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Ah, additionally I'm unable to process things like panoramas, getting an error message: 

"This action cannot be performed on a file with 16 bit color depth." 

Similar message when I use my On1 plug-in. 

 

And one other thing too - the photobin isn't showing the images correctly.

 

I'm assuming I should reinstall the package, but want to check this is still possible with the PSE22 version?

 

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