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Problems with element organizer 2020 after file transfer from SD card when importing to catalog

New Here ,
Apr 14, 2024 Apr 14, 2024

Hi, maybe someone can help me with this.  I did not found any post stating a similar problem.  I imported from a SD card to a network drive photos from the eclipse on a timelapse (regular RAW and JPEG, nothing else).  Somehow, the computer did not finish the import.  Every time I open Element organizer, program tells me it will update the catalog after the file import and just hangs fors hours with no results.  I tried the cancel button, but that does not work either.  I reinstalled the program, and it keeps doing the same pattern.  When I install the program on a different computer, there is no problem.  I tried reinstalling the 2018 versiion of the program on the first computer running on Windows 10, and it works well.  I tried suppressing all keys in the registry related to the 2020 version, and it does not solve the problem.  There is something in the computer somewhere that tell Element organizer 2020 to start that endless loop and I cannot find it.  Does anybody have and idea?

TOPICS
Crash or freeze , Import and export , Organizer , Problem or error
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Community Expert ,
Apr 14, 2024 Apr 14, 2024

Try opening a different catalog in Elements 2020.  If necessary, create a new catalog. Press the Shift key while launching the Organizer.  This will open the Catalog Manager where you can create and open a new catalog.  If the program launches OK, try opening the problem catalog. 

 

Another suggestion would be to repair and optimize the current catalog after opening the Catalog Manager with the Shift key.

 

(The real problem may be that Elements doesn't like to work with network drives.)

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New Here ,
Apr 15, 2024 Apr 15, 2024
Thank you for your answer. I did try this solution, but it did not work. As for.the network drive, it worked well for 4 years. Something is corrupt somewhere. Is there a way to stop all catalog updates right from the start?

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Community Expert ,
Apr 15, 2024 Apr 15, 2024
LATEST

@bitsywitsybob said:  Is there a way to stop all catalog updates right from the start?

 

I'm not exactly sure what your question is.  As I understand you, there may be two possibilities:

 

  1.  Under File>Watch Folders, you can uncheck the box to Watch Folders and their Sub-folders for New Files:

 

Ashampoo Snap 16_Monday, April 15, 2024_10h42m45s_2.png

 

2.  If you are talking about the Adobe Photo Downloader that pops up when you insert a new memory card or attach a device to your computer, you need to go into the Windows Settings for Autoplay:

 

Ashampoo Snap 16_Monday, April 15, 2024_10h47m34s_3.png

 

 

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