PS CC 2015 cannot open file Jpeg

Report · Feb 07, 2018

Report · Feb 11, 2018

Hi,

Are you still suffering from this problem?

If so, we need more information.

Which operating system are you running on?

Are you using Photoshop Elements 15 or Photoshop CC - this is the elements forum?

How are you trying to open the JPG?

Any error message?

Brian

Report · Feb 11, 2018

Hi Brian

I'm still cannot open JPG from PS CC 2015

Help me, Please

Thanks

Saard

--

Best regards,

Saard Teera-akaravipas (Tong)

Manager - Graphic Design & Media Production,

Marketing Division

Tel: +662 261 2300 ext.1620 Fax: +662 260 6678

E-mail: saard.te@ocean.co.th

2018-02-12 4:22 GMT+07:00 Little_Pale_Face <forums_noreply@adobe.com>:

PS CC 2015 cannot open file Jpeg created by Little_Pale_Face
<https://forums.adobe.com/people/Little_Pale_Face> in Photoshop Elements
- View the full discussion
<https://forums.adobe.com/message/10170051#10170051>

Report · Feb 12, 2018

Hi Saard,

We would like to help but you didn't answer my questions above.

The operating system is essential because a MAC can act differently from a PC.

If you are using Photoshop rather than Photoshop Elements then ask your question in the following forum

Photoshop

(click on the above link)

The only time I have seen problems opening a JPG is when the name contains an extra dot in it.

e.g. Photo.1.jpg - try renaming it to Photo-1.jpg

Brian