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I have a registered CD I bought from Costco. It and my account have the same registered serial number which is valid.
I also have a new computer that does not have a CD drive (OS win 10 and CD was win version).
I have now twice downloaded PS Elem 10 (link provided by chat and appears next to my account's registered prodect). Twice it has refused my serial number for being "invalid".
I own this product and adobe "support" will not help me to access it. Spent over 1.5 hours on chat with 3 different people; Last one said to post here - more than aggravating.
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