Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

PS elements 15 thinks I am at end of trial period. but I own the software.

New Here ,
Aug 24, 2018 Aug 24, 2018

Hi I just want to email someone in adobe customer care but cant seem to see this option and have ended up here. Sorry if this is wrong place but if someone can redirect me that would be appreciated. I am not very used to navigating this sort of thing.

I bought Photoshop Elements 15 in February 2017 via PC world. It has been working fine - used daily or every few days without problem. then out of the blue this evening I get the message (pasted as a picture below) that the trial period has ended- but I have bought the software a year and a half ago! . I have rebooted the computer but continue to get this message when I try to open a jpg file with PS elements 15. Very frustrating indeed. I'd like to email customer care but cant see how to.

-Conall

www.flickr.com/photos/conall/

Capture.JPG

162
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 24, 2018 Aug 24, 2018
LATEST

all sorted - Have reentered serial number after talking on line to customer services. I'll know what to do if it happens again.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines