We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Having paid for and downloaded PS Elements on my iMac (Catalina), the activation code is not accepted. The message says it's invalid. After contacting chat, I disabled anti-virus and firewall, amended 'Hosts', installed Chrome, uninstalled and reinstalled PS to no avail.
I get the feeling I'm not the only one to suffer from this. Does anyone have other clues as to how I can get 'activated'?
Also awaiting an answer from support.
1st, do you mean activation code (which may be a combination of letters and numbers) or a serial number which is 6 groups of 4 numbers?
DO NOT POST YOUR NUMBER IN A PUBLIC FORUM
Redemption Code to get serial number https://redeem.licenses.adobe.com/getserial
2nd, which version of Photoshop Elements?
Earlier versions will not work with Catalina
I've purchased PS Elements 2020 for Mac.
The number I'm using is 6 groups of 4 numbers, starting 1057... which I'm asked to insert after downloading.
Am I doing something wrong, or is there another set of numbers I should be using?
From whom did you purchase PS Elements 2020? If you bought it directly from Adobe, your serial number is in your account portal.
Otherwise, contact the vendor who sold it to you.
Get a Windows 10 PC! 🙂
Is it possible that you accidentally ordered the Windows version of Photoshop Elements 2020? You can't use that on a Mac. Check your receipt.
The receipt I have does not specify Mac/Windows. When you click on start dowload, you get a choice of either Mac or Windows.
I've chosen the MacOS .dmg file.
I hope for a response from Adobe soon!
You will not get a response from Adobe because this is a community forum to share with fellow users. Anyone who claims to be from Adobe and sends a private message is a scammer! To hear from Adobe you must contact them by Chat or Phone.
I am pretty sure you MUST choose between Mac and Windows when you purchase, whatever the receipt says. I took this screen shot just now:
With luck, Adobe will be able to see you never installed it and will be prepared to swap it. But contact them to find out. (PS: the situation for platform with Elements is complicated; the version sold in stores will run on either Mac or Windows, presumably to save shelf space).
Try creating a new computer user profile with administrative level permissions.