PSE 13 cant start session

[Jorgeavanza]

Hello, that´s my first publicacion.

First: I have a licence of PSE 13 and it is registered, I can see it in my account.

After a crash off W11 I had to reinstal my PC from cratch. Everithing works well with all my programs (Microsoft, Corel, Panda etc....) but PSE 13.

- Download installer from my accountpage.

- Introduced serial number when asked for.

- Instalation without errors

- (A) First try and PSE sayed I have to start session

- Introduced email

- It send me message for the verification number

- everything OK, it asked me to accept terms and conditions

- Accepting and.... PSE 13 dont starts, nothing happend

- restart PC and trying to start PSE and it go´s again to (A)

- everytime y try

- official support says that there is no support for PSE 13

¿¿¿¿¿ any idea????? help apreciated

[Peru Bob]

Can you post a screenshot of the message that you get?

[Greg_S.]

Try turning off your internet connection and see what happens when launching the program. 

(And, yes, post a screenshot of any messages or dialogs you see - but remove any personal information from the screenshot.)