I am asking this question again, because the solution offered had NOTHING to do with my question, and was utterly useless. Here is the original question:
I am running PSE13 on a 64bit Windows desk top computer, and when I try to save my work, the program freezes completely, and indefinitely. Twice, it has frozen my entire computer. No other program is triggering this problem. I am incredibly frustrated, especially since I can't contact anyone directly to help me. I have a project with a deadline, and I cannot get it done because I cannot save my work. I am very disappointed in the lack of direct support for this program, when it is offered for other Adobe products.
This is what was offered by the staff member who responded:
Please refer to a similar Photoshop thread Could not build preview because of program error - CS6/Mac and try out the solution mentioned therein.
I replied with this on April 17 and have heard nothing since:
That was not helpful at all. I am not getting any sort of error message, the whole program just freezes. And it crashes every time I try to save ANY layered file, not just a particular one, so it is unlikely that there is a flawed layer causing it to seize. Do you have any other suggestions?
I did try the suggested solution, and it did not help. I have updated the program, and I have removed all older versions. I'm at a loss. I have time-sensitive projects to work on, and the abysmal support has been incredibly frustrating. Please help me figure this out!
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