PSE 14 error

[geob63]

I keep getting an error-1 message when I try to open PSE 14.  I have tried uninstalling and then reinstalling with no luck. Any suggestions?

[Peru Bob]

Did you install as an administrator and run as an administrator?

[geob63]

No I didn't,but someone told me to run it as administrator and it says to run it for a 14 day free trial. Seems like it iis really screwed up.

[Peru Bob]

If you get the trial message, open the trial. Then from the Editor Menu: Help > Sign in or Help > Activate and you will remove the trial.

[geob63]

I logged into the trial and went to edit and couldn't find sign in. Also checked help menu and didn't see anything to activate.

[Peru Bob]

Please post a screenshot of what you see under the Help Menu in the Editor.

[geob63]

I tried to do a screen shot but it didn't work.

[Peru Bob]

See here:

FAQ: How do I capture and post a screen shot or video?

[geob63]

[Peru Bob · Accepted solution]

Since you show the option to sign out, you must be signed in and it is not a trial.  Try choosing sign out, restart the computer, open PSE again, and go to Help > Sign In.