Hello
1. After uninstalling the trial version of PSE2020 my existing copy of PSE 14, which was bought & downloaded from Amazon UK, won't open on my iMac (Catalina 10.15.6). For reference, 2 screenshots of the PSE14 contents on my iMac are attached.
2. I can find the Amazon order number but there's no record in it for the serial number for the associated download.
II: update: contacted Amazon who indicated where the product code is and that the software can be redownloaded. Just tried that and received this message:
 
Any help to resolve either issue will be much appreciated, thankyou.
Background:
In 2015 I bought & downloaded PSE 14 from Amazon UK to my iMac.
In early 2020 I downloaded a month's trial version of PSE2020. I subsequently received an Adobe popup message offering to extend the trial for 3 months which I did. Deciding to stick with PSE14 I uninstalled the PSE2020 trial version. Since then I'm unable to open my copy of PSE 14.
I've checked my Amazon order & it doesn't contain the download serial number & the Adobe webpage that explains how to find a serial number from an Amazon purchase is broken, viz:
https://helpx.adobe.com/uk/download-install/kb/redeem-code-for-elements.html
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