PSE 15 CREATE crashing

[riandei161]

I'm using the create function to create photo collages for a photo book

the default background is green ...

if I try to modify the background in any way PSE crashes and closes.

additionally

where can i check to see if there are any updates to 15 that may solve this issue

thank you

[Anwesha Dev Chaudhary]

Please try clearing preferences once.

To do so, Keep Ctrl + Alt + Shift  keys pressed while launching Editor. A dialog will pop up asking to delete settings file.

Say yes.

Let us know if issue persists.

Thanks,
Anwesha

[riandei161]

mac ???

command alt shift ??? and usually when launching it only takes seconds ...

[Anwesha Dev Chaudhary · Accepted solution]

Cmd + Shift + Option on MAC.

Thanks,
Anwesha