PSE 2018 does not install on iMac

[ryy_er]

hello there,

until now I had several attempts from adobe service to get my problem solved but still no success !!

either I get someone competent to get the installation issue solved now

or at least I need a refund for the payment

this is my order number:

Bestellnummer ADB001106289DE

pose advise as soon as possible.

txs eryll

[Peru Bob]

This is a user to user forum, not Adobe Support.

What problem are you having?  I might be able to get an Adobe employee to look at your issue.

[ryy_er]

problem is that PSE2018 and PRE2018 is not installing on my iMac, always received error messages, support from adobe had been contacted already several times by seem not to be able to resolve issue.

txs and best regards

eryll

[Peru Bob]

Does your computer meet the minimum requirements?

Photoshop Elements system requirements

Exactly what does the error message say?

[ryy_er]

have checked it yes by far it meets those

vg eryll

[Peru Bob]

Exactly what does the error message say?

[ryy_er]

the error message says SYSTEM REQUIREMENTS

but not specified which, when checking against those on the provided page, I see that my iMac should be more than good enough to meet those

rgds eryll

[Peru Bob]

ryy_er  wrote

the error message says    SYSTEM REQUIREMENTS

Is that all it says?

What does it exactly (all of it) say?

[ryy_er]

hello

yes this is all it says, no more info on this message.

best regds

ERyll

[Peru Bob]

Please post a screen of the error message.

What are your system specs?

[ryy_er]

this is my system

this is error message when clicking on Fehlerübersicht it only says system Requirements no more

[Peru Bob]

ryy_er  wrote

this is my system

this is error message    when clicking on Fehlerübersicht   it only says system Requirements   no more

No information appears.

[ryy_er]

am not sure if you have seen my screen print included in the mail.

vg eryll

[ryy_er]

will not be online for the next 10 hours, let's see if something happens in the message loop

[Peru Bob]

ryy_er  wrote

am not sure if you have seen my screen print included in the mail.

You can't do it from email.  You have to do it with a browser.

How do I attach a screenshot?

Mac OS

• Shift + Command + 4
• Drag the cursor to where you'd like to start one of the corners of the screenshot and press down and drag the mouse over the area you'd like to capture.
• Release your mouse
• The screenshot will be saved on your Desktop

• To post the saved screenshot you need to be in the forum editor; either as a new topic, or as a reply in a topic requesting a screenshot.

from here:

https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot