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PSE 2019 "because the default printer could not be opened"

Explorer ,
Feb 09, 2019 Feb 09, 2019

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This seems to be a historic problem as far back as PSE13. I recently PURCHASED the PSE2019 upgrade and now I can't print to my HP Photosmart 7520. Before PSE2018 printed the same photos FINE. Other apps print FINE.

* I have updated the HP 7520 Drivers.

* I have reconnected to my network

It's unbelievable that this problem still exists.

So now what do I do?

Nell

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correct answers 1 Correct answer

Adobe Employee , Feb 11, 2019 Feb 11, 2019
Hello,Please accept our sincere apologies for the inconvenience you had to face.Could you try resetting the preferences once?To do so, launch Photoshop Elements Editor and navigate to: Edit > Preferences > General (on Windows) Adobe Photoshop Elements Editor > Preferences > General (on Mac)Click the button to reset the preferences on next launch. Then relaunch the application.Also, please try reconnecting your printer to see if it helps.Thanks,Medha

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Explorer ,
Feb 09, 2019 Feb 09, 2019

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I have now loaded PSE2018 and it prints fine.

I tried Photoshop CC 19.1.6 and it prints fine.

Nell

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Explorer ,
Feb 09, 2019 Feb 09, 2019

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PSE2019 FAILS TO PRINT.

I have now loaded PSE2018 and it prints fine.

I tried Photoshop CC 19.1.6 and it prints fine.

I tried PSE14 and it prints fine.

Prints on MSWord 10.

Note that all these print tests were performed on the same PC running Windows 10.

Nell

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Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

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Hello,

Please accept our sincere apologies for the inconvenience you had to face.

Could you try resetting the preferences once?

To do so, launch Photoshop Elements Editor and navigate to:

  • Edit > Preferences > General (on Windows)
  • Adobe Photoshop Elements Editor > Preferences > General (on Mac)

Click the button to reset the preferences on next launch. Then relaunch the application.

Also, please try reconnecting your printer to see if it helps.

Thanks,

Medha

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Explorer ,
Feb 11, 2019 Feb 11, 2019

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This works so far. Thank you.

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New Here ,
Oct 20, 2019 Oct 20, 2019

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Works for my HP 9010 on Windows 10 that gave me the same error, thanks for the update!

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New Here ,
May 04, 2020 May 04, 2020

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Worked for met too!

 

The old preferneces reset...  shoud've known:)

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New Here ,
Aug 15, 2020 Aug 15, 2020

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Excellent solution -- easy fix.  Worked for all computer wifi printers connected to the network!

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Community Beginner ,
Feb 20, 2021 Feb 20, 2021

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This was super helpful! I am finally able to use my printer!

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New Here ,
May 29, 2021 May 29, 2021

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Great, it works for the Epson XP-6105 also.!!!!!!!!!!!!!!!!!!!!!!!

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