PSE 2019 "because the default printer could not be opened"

[BLanellA]

This seems to be a historic problem as far back as PSE13. I recently PURCHASED the PSE2019 upgrade and now I can't print to my HP Photosmart 7520. Before PSE2018 printed the same photos FINE. Other apps print FINE.

* I have updated the HP 7520 Drivers.

* I have reconnected to my network

It's unbelievable that this problem still exists.

So now what do I do?

Nell

[BLanellA]

I have now loaded PSE2018 and it prints fine.

I tried Photoshop CC 19.1.6 and it prints fine.

Nell

[BLanellA]

PSE2019 FAILS TO PRINT.

I have now loaded PSE2018 and it prints fine.

I tried Photoshop CC 19.1.6 and it prints fine.

I tried PSE14 and it prints fine.

Prints on MSWord 10.

Note that all these print tests were performed on the same PC running Windows 10.

Nell

[Medha_Sharma · Accepted solution]

Hello,

Please accept our sincere apologies for the inconvenience you had to face.

Could you try resetting the preferences once?

To do so, launch Photoshop Elements Editor and navigate to:

• Edit > Preferences > General (on Windows)
• Adobe Photoshop Elements Editor > Preferences > General (on Mac)

Click the button to reset the preferences on next launch. Then relaunch the application.

Also, please try reconnecting your printer to see if it helps.

Thanks,

Medha

[BLanellA]

This works so far. Thank you.

[esipress]

Works for my HP 9010 on Windows 10 that gave me the same error, thanks for the update!

[t-breezy]

Worked for met too!

The old preferneces reset...  shoud've known:)

[Richard01AB]

Excellent solution -- easy fix.  Worked for all computer wifi printers connected to the network!

[thepizzos]

This was super helpful! I am finally able to use my printer!

[defaultp4scize8w81m]

Great, it works for the Epson XP-6105 also.!!!!!!!!!!!!!!!!!!!!!!!

[Diana2707559001hn]

After wasting so much time trying to fix this problem on my Epson XP440, thanks to Adobe Support Community I am now up and running.