Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

PSE 2019 "because the default printer could not be opened"

Explorer ,
Feb 09, 2019 Feb 09, 2019

This seems to be a historic problem as far back as PSE13. I recently PURCHASED the PSE2019 upgrade and now I can't print to my HP Photosmart 7520. Before PSE2018 printed the same photos FINE. Other apps print FINE.

* I have updated the HP 7520 Drivers.

* I have reconnected to my network

It's unbelievable that this problem still exists.

So now what do I do?

Nell

5.3K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 11, 2019 Feb 11, 2019

Hello,

Please accept our sincere apologies for the inconvenience you had to face.

Could you try resetting the preferences once?

To do so, launch Photoshop Elements Editor and navigate to:

  • Edit > Preferences > General (on Windows)
  • Adobe Photoshop Elements Editor > Preferences > General (on Mac)

Click the button to reset the preferences on next launch. Then relaunch the application.

Also, please try reconnecting your printer to see if it helps.

Thanks,

Medha

Translate
Explorer ,
Feb 09, 2019 Feb 09, 2019

I have now loaded PSE2018 and it prints fine.

I tried Photoshop CC 19.1.6 and it prints fine.

Nell

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 09, 2019 Feb 09, 2019

PSE2019 FAILS TO PRINT.

I have now loaded PSE2018 and it prints fine.

I tried Photoshop CC 19.1.6 and it prints fine.

I tried PSE14 and it prints fine.

Prints on MSWord 10.

Note that all these print tests were performed on the same PC running Windows 10.

Nell

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

Hello,

Please accept our sincere apologies for the inconvenience you had to face.

Could you try resetting the preferences once?

To do so, launch Photoshop Elements Editor and navigate to:

  • Edit > Preferences > General (on Windows)
  • Adobe Photoshop Elements Editor > Preferences > General (on Mac)

Click the button to reset the preferences on next launch. Then relaunch the application.

Also, please try reconnecting your printer to see if it helps.

Thanks,

Medha

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 11, 2019 Feb 11, 2019

This works so far. Thank you.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 20, 2019 Oct 20, 2019

Works for my HP 9010 on Windows 10 that gave me the same error, thanks for the update!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 04, 2020 May 04, 2020

Worked for met too!

 

The old preferneces reset...  shoud've known:)

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 15, 2020 Aug 15, 2020

Excellent solution -- easy fix.  Worked for all computer wifi printers connected to the network!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 20, 2021 Feb 20, 2021

This was super helpful! I am finally able to use my printer!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 29, 2021 May 29, 2021

Great, it works for the Epson XP-6105 also.!!!!!!!!!!!!!!!!!!!!!!!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 10, 2022 Nov 10, 2022
LATEST

After wasting so much time trying to fix this problem on my Epson XP440, thanks to Adobe Support Community I am now up and running.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines