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PSE 2020 Photo Editor Requires Serial Number Every. SIngle. Time.

New Here ,
Jan 26, 2020 Jan 26, 2020

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I purchased Photoshop Elements 2020 software. (Not just a 30 day trial.) When I launch the photo editor, I am prompted to "license this software" by typing in the serial number. When I do so, I am able to use the editor. Why do I have to do this every single time I launch the editor? This wasn't the case with PS 2018.

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Download and install, Problem or error

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Adobe Community Professional ,
Jan 27, 2020 Jan 27, 2020

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It should not be the case with 2020 either.  What OS are you using?  Try seeing if any of the solutions in this article help you.

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New Here ,
Jan 27, 2020 Jan 27, 2020

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I am running Windows 10. My laptop is brand-new, so I think it may be trying to launch the 30 day free trial. I will look up how to stop the trial from launching, so the system goes right to my purchased/licensed software. If that doesn't work, I will try the suggestions in your link to update permissions.

 

Thank you!

 

Update: Nothing seems to be working. I will suck it up for the rest of the 30 days and hope it goes away after that time.

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New Here ,
Apr 04, 2020 Apr 04, 2020

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I have the exact same problem. Seriously?

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New Here ,
Feb 09, 2021 Feb 09, 2021

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Same Problem with PSE 19  2021 .  My desk-top version of PSE (19) 2021 is now requiring me to sign-in to my Adobe account to open the program.  If I log-out, and re-start the program, I have to re-inter the activation license key and then log-in again to activate the program.  I can’t work “off-line” with this product that I own.  (The same issue is now present in my LR 6.14 program).   I don’t use the Adobe cloud for storage or any application.  PSE wasn’t like this earlier.  Why has this program changed?  How can we reach Adobe for help?

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Adobe Community Professional ,
Feb 10, 2021 Feb 10, 2021

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@RT Davis, you can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com.

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