PSE 2022 upgrade will not install on new MacBook Air M1

New Here ,
Oct 10, 2021 Oct 10, 2021

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I recently purchased a new computer, and am trying to install PSE 2022 (v20) upgrade onto this new macbook air.  After I download the DMG, I click on it, installation begins, then I get error code 1.  I have tried to repair and uninstall using cloud uninstaller.  Still same result.  Should I have bought the full version rather than upgrade (I owned license to v15)?  Is there something else I'm missing?

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Adobe Community Professional ,
Oct 10, 2021 Oct 10, 2021

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Code 1 may help https://community.adobe.com/t5/Get-Started/Creative-Cloud-desktop-failed-to-install-Error-code-1/td-...

 

As far as I know, the upgrade version IS the full version, except at a lower price... HOWEVER if you are required to enter your previous serial number during install then the upgrade version is different

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New Here ,
Oct 15, 2021 Oct 15, 2021

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I have the same problem. I have the new M1 iMac, and I tried to download the trial version of PSE 2022, and got a window saying "error code 1".  I had PSE 2018 on my old computer, and it worked great, but it won't work with my new computer, so I tried to download PSE 2022 without success. I then tried to download the PSE 2021 version and it worked! Hope the 2022 problem can be resolved.

 

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Adobe Community Professional ,
Oct 15, 2021 Oct 15, 2021

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Elements is not yet fully compatible with an M1 chip.  See this post

I thought that it would play nicely with Rosetta or whatever bridge program Macs use, but since I know nothing about Macs, I don't know whether this will allow you to install the program.  In any event, the post I have linked from an Adobe employee suggests otherwise.

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Hi,

 

Please use the latest installer available here to install on M1 machines: https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html

 

This should resolve the error and install the applications successfully. 

 

Thanks,

Vipin

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