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PSE 2023 Organizer menu items

Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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I have used PSE 8.0 for years but decided to "upgrade" to 2023. As part of the installation I accepted the option of having 2023 use the existing 8.0 Organizer (containing about 20,000 photos). After the installation procedures completed I found that none of the 2023 Organizer Menu Bar items (File, Edit, Find, View, Help) or the other action Buttons (Import, Create, Share) respond to being clicked. No sub-menus are presented when these items are clicked. I tried restarting the app and restarting the computer. I'm not a techie so don't really know what I should do next. I looked for help in the Adobe material but couldn't find anything helpful.

 

Any suggestions would be appreciated.

 

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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Have you changed computers?  What OS are you using?  In Windows, this problem frequently occurs when you have the taskbar set to Auto Hide. If this is the case, turn of the Auto-hide taskbar feature.

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Community Beginner ,
Nov 22, 2022 Nov 22, 2022

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Hi there Greg S.. Thanks for responding.No, I haven't changed computers. I tried to install PSE 2023 on the same Dell desktop I've been using for almost 5 years now, with specs as follows:
Intel core i7-7700 @3.6GHz16GB installed RAM2TB hard driveWindows 10 Home 64bit OS
I don't know if the menu is set to Auto Hide because I can't open any of the menus to see any of the settings. When I click on on any of the menu bar items or the other buttons, nothing happens.  The software is totally unresponsive to the clicking.

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Community Expert ,
Nov 23, 2022 Nov 23, 2022

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@Marjon1 said: I don't know if the menu is set to Auto Hide because I can't open any of the menus to see any of the settings. 

 

I am asking about a Windows setting, not an Elements setting.  Does your Windows taskbar disappear if your mouse is not hovering over the bottom of the screen when you use any program?  To change this setting, right-click on the Windows taskbar and select Taskbar settings from the context menu.  This will take you to the dialog where you can turn off Auto-hide if it is turned on:

Snap_2022.11.22_22h39m35s_000.png

 

If that isn't the problem, what is the recommended size of your computer display?  (Right-click anywhere on your Windows desktop and select Display Settings.)

Snap_2022.11.22_22h44m10s_009.png

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