PSE 2024 purchased from Mac app store blocked by Adobe error message

Report · Aug 10, 2024

I want to share this story. In February I purchased a standalone version of PSE 2024 in the Apple app store. I got an official invoice, which is evidence of a legally correct purchase. The application is not linked to any Adobe subscription. The application functioned very well for a few months, but since a few weeks I can no longer use it. Every time I launch the application I get the Adobe error message "We can’t verify your subscription status" (although it is a standalone app that does not require a subscription).

I tried everything. I followed the proposed solutions on the support pages of Adobe, I uninstalled and reinstalled the application, etc. Then I contacted Adobe support, who said I should contact Apple support, who should provide me a serial number or redemption code. After which I did, but Apple support said they couldn't give me a serial number, I have legally purchased the application and Adobe should allow me to use the application. So I contacted Adobe support again, got switched between several support agents, and every time again I needed to repeat what was the problem. The last activity (up till now) is an e-mail from Adobe support sending me a link to the first Adobe support page I tried (actually the same link is also on the error message page I got) and which actually is about a problem with Creative Cloud applications.

This is so frustrating, I'm getting quite desperate....

Report · Aug 10, 2024

Sorry to hear of your problems. Apple is responsible for all support in relation to products purchased through the App Store. Community experts have difficulties diagnosing errors as App Store versions are sold as packaged contents rather than regular installations. You could try requesting a refund from Apple and then perhaps purchase a regular format for Mac, directly from Adobe or on-line from sites such as Amazon. This link from UK PC Mag may be helpful.

Buyer's Remorse? How to Request a Refund From Apple's App Store

Report · Aug 11, 2024

Thank you for your reply, 99jon. I'm afraid the refund option will be the best.

Report · Aug 25, 2024

Hi, just for your information, Apple refuses to give a refund. They say that Adobe is responsible for solving problems with Adobe products.

Report · Aug 25, 2024

I would call Adobe and escalate the call to a supervisor.

Reach us by phone (adobe.com)

If you don't get anywhere via this route, consider filing a complaint with the Conumer Protection Agency or with the Better Business Bureau in your locale.

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